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Avaya Brazil Now Offers Ombudsman Service to Customers


Avaya named an Ombudsman at company's Brazilian subsidiary.

São Paulo, Brazil – Avaya, a leading global provider of business communications applications, systems and services, has just named an Ombudsman at company's Brazilian subsidiary. This is an additional initiative to improve customer service and to offer several ways for clients to hire Avaya's solutions and services. Apart from that, it is another demonstration for the company's reliability and commitment with its overall strategy, totally focused on the customer satisfaction.


Luis Felipe Gola, current relationship manager for Avaya Brazil, was named for the Ombudsman position. He has been with Avaya since 2006, acting as Brazil's TOP Clients Relationship interface. Gola will be responsible for creating a customers' open channel, analyzing all requests and possible issues, and forwarding these requests to specific areas inside the company. Gola will be Avaya's Customer Representative, responsible for solving each issue pointed by them and reporting directly to Cleber Morais, president for Avaya Brazil.


One of the several challenges Gola will face in his new role is the total customer focus, to guarantee their complete satisfaction with the company's solutions and services.


Avaya already has a complete clients' channel available to deal with their requests: a toll free number and an exclusive e-mail address. The Ombudsman will collect all information and will forward to the specific areas, which then will be responsible for the request, its solution and feedback to the clients. Gola will supervise all these processes in order to guarantee that all requests will receive the appropriate attention and an outstanding feedback.


"An Ombudsman responsibility is a key factor to the clients - now they have a dedicated 'listener' inside Avaya – a professional that will take care of our clients' worries and guarantee that all requests will have a special treatment and will be forwarded to the best area to solve them," Cleber Morais, president of Avaya Brazil said. "Choosing high level professionals that can bring new experiences is part of Avaya's growth and innovation strategy." 


Luis Felipe Gola has an 18-year experience in technology, eight of them working at Lucent Technologies, besides other companies in the same industry. He is graduated in Electrical Engineering at Escola de Engenharia Mauá, with Industrial Administration specialization at Fundação Vanzolini (Universidade de São Paulo) and a master degree in Computer Networks at Faculdades Associadas de São Paulo (FASP).


Contact Information:
Talk to Avaya Brazil Ombudsman
Toll-Free number: 0800 777 6800


About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site:


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