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Avaya Leads Contact Center Market in Japan for Eight Consecutive Years

04-07-2008

A new MIC Research Institute report has ranked Avaya as the number one leader in providing communications solutions for the contact center market in Japan for eight consecutive years. 

TOKYO, Japan – Avaya Japan Ltd. today announced that MIC Research Institute (MIC), an independent research company, has ranked Avaya as the number one leader in providing communications solutions for the contact center market in Japan for eight consecutive years. 

 

According to MIC's report entitled: "The Current and Future IT Solutions Market Enables CRM 2008,"1 issued on March 19, 2008, Avaya Japan received the highest share, 43.2 percent in 2007, based on the number of seat shipments.2 Avaya's share is higher by 19.8 percent, compared to the closest competitor. MIC predicts Avaya will sustain its leading position in 2008 with the company's focus on selling voice portals and middleware and its plan to release solution targeting mid–market customers.

 

According to MIC, in 2007, the contact center market size was 33,260 million Japanese yen and is predicted to grow by 104.2 percent (33,620 million Japanese yen) in 2008.

 

"In this arena, Avaya has established its position as a top vendor. Besides contact center applications, Avaya has focused on voice portal and middleware. It is expected that this will contribute to its growth on IVR and software after 2009," said Yukinori Kumagai, Researcher, MIC Research Institute.

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

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1 Research period covered for 2008: December 7, 2007 to March 19, 2008

 

2 MIC Research Institute researches the number of shipment in seats in addition to the shipment value. This is because most foreign vendors including Avaya use channel partners in Japan and uses its earning is based on the market price which makes their sales size figure smaller. (Most Japanese vendors sell directly to end-users. Their sales figures are based on manufacture price.)

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