View All News

Callray Communications Co., Ltd. Solution Now Rated "Avaya Compliant"

09-05-2008

Callray announced that its AP Suite is compliant with key contact center solutions from Avaya. 

SHENZHEN, China - Callray Communications Co., Ltd., a leading contact center software provider, today announced that its AP Suite is compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. 

 

The DMCC IP Recording solution of AP Suite helps businesses improve the working efficiency in call center. The application now is compliance-tested by Avaya for compatibility with: AP Suite Call Center Quality Management System.

 

Mr. Liu Jingwei, the president of Callray, said: "Together with Avaya, Callray will bring you the brand-new experience of contact center quality management. And for further cooperation with Avaya, Callray will help you set up the confidence to build an excellent contact center."

 

One of the companies benefiting from the interoperability of Callray and Avaya solutions is Xiamen Airlines Co., Ltd., a business that specializes in passenger and cargo transportation businesses of aviation.

 

The relevant staffs of Xiamen Airlines are very satisfied with the system: "With its excellent performance in flow planning and quality monitoring etc., by IP recording system, our contact center has climb to a new level with efficiency, stability, economy and competition."

 

Callray Communications Co., Ltd. is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

 

As a Gold member of the program, Callray Communications Co., Ltd. is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.  

 

"By offering compliance testing to the many innovative companies like Callray who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.  For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About Callray
Established in May 1997, Callray Communications Co., Ltd (Callray) headquarters in Shenzhen China. Since the beginning of establishment, Callray has been devoted to providing the professional application software and service in telecommunication domain. Based on independence and innovation, Callray could offer the excellent call center quality management solutions and enterprise telecommunication solution for extensive customers.

 

As the leading provider of call center quality management software in China, Callray could satisfy the customers' various demands with advanced technology, such as providing the innovative and professional products and service, constructing special and perfect call center quality management system. Thus it can help the customers achieve the success and gain continuously.

 

After eleven years development, Callray is now an acknowledged leader in call center software and technology development with a comprehensive patent portfolio that includes Voice Recording System (Enterprise), Screen Capture System, Quality Management System, Smart IVR, Telemarketing System, Analogue Trunk of PABX Release Driver. For more information visit the Callray Web site: http://www.callray.com.cn

 

# # #

Categories: Press Releases
View All News