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Chrysalis Software Selected for Membership in Avaya DevConnect Program

12-16-2008

Chrysalis Software has been selected by Avaya for membership in the Avaya DevConnect program.

CARMEL, Calif. – Chrysalis Software, Inc., a leading provider of contact center professional services and products, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

 

Chrysalis Software provides pre-packaged and custom developed software applications for the Avaya Voice Portal Platform. Chrysalis is a natural choice as a DevConnect member with years of experience, numerous implementations, strong support and a commitment to deliver first class solutions. Applications developed by Chrysalis benefit customers by reducing costs, complexity, and implementation lead-time. Contact centers can realize improved customer satisfaction, higher agent productivity, and increased revenues.

 

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

 

"Membership in Avaya's developer community will help us build our business by serving customers more efficiently and effectively," said Debbie Diersch, CEO of Chrysalis Software. "Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce complexity, improve reliability, and speed time to deployment so businesses can quickly realize a benefit to their bottom line."

 

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

 

Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES) - a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

 

"Development partners like Chrysalis Software are helping Avaya dramatically expand the options available to its customers," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We're able to provide the tools businesses need to change the way they work and to establish a true competitive advantage in the marketplace. They are able to use unified communications applications to make critical information readily available to both employees and customers, regardless of where they are or how they choose to communicate."

 

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. Three levels of membership – Registered, Gold and Platinum – provide progressive levels of marketing and sales involvement.  Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Chrysalis Software is a Gold-level member of the Avaya DevConnect program.

 

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

 

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

 

About Chrysalis Software
Chrysalis Software, Inc is a premier supplier of contact center professional services and value-added products designed for businesses that want to improve customer relationships through the latest advances in speech technologies, Interactive Voice Response (IVR) systems, Computer Telephony Integration (CTI) and contact center management systems. Chrysalis combines a number of technologies that empower customers to access, retrieve, and manipulate information over a voice or data network anytime and anywhere they wish. Chrysalis provides packaged and custom solutions that reduce contact center costs and increase customer satisfaction. For more information on Chrysalis Software, Inc. and its products and services please visit their website at http://www.chrysalis.net.

 

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