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Cicero Solution Now Rated Avaya Compliant


Cicero software has successfully completed testing to be rated compliant with Avaya Communication Manager and Avaya IP Agent solutions.

CARY, N.C. - Cicero Inc. (BB:CICN), a leading provider of desktop integration and automation solutions, today announced that Cicero software has successfully completed testing to be rated compliant with Avaya Communication Manager and Avaya IP Agent solutions. Avaya is a leading global provider of business communications applications, systems and services.


Cicero software goes beyond more typical server-based solutions by non-invasively leveraging the interaction between the applications and the platform on which they run. This unique approach allows companies to integrate applications regardless of their platform and automate processes in a matter of days and weeks, not months. Using Cicero, organizations can:


  • Automate workflow
  • Integrate and enable business applications such as CRM, Web, Windows, and legacy
  • Create new composite applications from the existing applications
  • Create and consume web services and extend the functionality of legacy systems in support of a Service-Oriented Architecture


Additionally, Cicero allows organizations to consolidate data, streamline business processes, enforce rules and compliance requirements, and add additional functionality such as single sign-on without having to purchase new applications. Cicero has been compliance-tested by Avaya for compatibility with the Microsoft Windows environment.


"By completing this compliance testing, we join Avaya in providing a more cost effective, integrated solution to customers. Cicero extends the functionality of both Communication Manager and IP Agent by providing desktop integration to web, legacy, CRM, Windows and other types of application platforms without writing additional application code," stated John Broderick, CEO of Cicero, Inc. "Cicero allows organizations to rapidly integrate either Communication Manager or IP Agent with other applications at the desktop to improve workflow and end user productivity."


Cicero is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.


As a Gold member of the program, Cicero is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.


"By offering compliance testing to the many innovative companies like Cicero who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."


About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: For more information on the Avaya DevConnect program, visit


About Cicero Inc.
Cicero Inc. provides software integration solutions for contact centers and other complex information environments. Cicero solutions align underlying technology with business processes, streamline user interactions, improve total productivity, assure completeness and compliance, reduce turnover, and raise knowledge-worker morale and effectiveness.


Patented Cicero technology quickly and non-invasively integrates disparate applications on the desktop. Cicero integration produces results in weeks, and ROI can be achieved in months. Cicero commits to results which are impossible for invasive, server-side strategies and technologies.


Cicero's technology serves more than 50,000 knowledge workers at Merrill Lynch, Nationwide Financial, and other companies, large and small. In one recent implementation, Cicero integrated eight applications for nine hundred agents' desktops in only seven weeks to reduce average call times by approximately 40 seconds. Results also include improved customer service and a $1+ million per year operating cost reduction. For more information about Cicero, please visit


Cicero and Cicero Studio are trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.


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Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero, Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

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