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Fluency's Virtual Speech Agent Now Rated "Avaya Compliant"


Fluency Voice Technology announced that its key product suite secured compliance with Voice Portal v4.0, an IP voice self-service solution from Avaya.

LONDON - Fluency Voice Technology, the packaged speech recognition company, today announced that its key product suite, Fluency VSA has secured compliance with Voice Portal v4.0, an Internet Protocol (IP) voice self-service solution from Avaya, a leading global provider of business communications applications, systems and services.


Fluency's VSA suite provides a range of packaged and customized speech applications deployed inpidually or collectively that are used by contact centers worldwide to improve customer service and significantly reduce costs. The VSA platform and application suite are based on industry standards and can interoperate with a number of VoiceXML (VXML)-based interactive voice self-service platforms, including Avaya Voice Portal. This compliance with Avaya Voice Portal allows customers to deploy VSA applications while leveraging their existing technology investments within the enterprise.


As a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network – Fluency is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.  


"By offering compliance testing to innovative companies like Fluency who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multi-vendor network and delivering new value to their bottom line."


"Our relationship and up-to-the-minute compliance with Avaya technology is key to our business strategy and the success of our customers and their speech implementations," commented Philip Padfield, Fluency's CEO. "Speech deployments based on open, standards-based platforms help us and our customers to incorporate new technology easily and cost-effectively and uncover new possibilities for getting more out of their communications infrastructure. We are delighted to have achieved this further compliance rating with Avaya Voice Portal v4.0."


About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: For more information on the Avaya DevConnect program, visit


About Fluency Voice Technology
Fluency provides on-premise and hosted packaged speech recognition solutions for call centers. Fluency's speech recognition solutions are used by call centers to improve customer service and significantly reduce costs. These call centers come to us because of the unique way we package and provide our speech solutions, which ensures a rapid, inexpensive, trouble-free rollout. Our configurable speech recognition solutions are delivered via the VSA™ Suite. VSA provides a range of applications which can be deployed inpidually or collectively to automate call center workflows. Each VSA deployment is fully configurable, allowing customers to make changes in response to business needs. Fluency has offices in the UK and the USA. For more information please visit the corporate website on


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