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ICCS & Co., LLC Achieves "Small and Medium Business Expert" Distinction from Avaya


ICCS announced today that it has been designated as a "Small and Medium Business (SMB) Expert" by Avaya.

NEW YORK - ICCS announced today that it has been designated as a "Small and Medium Business (SMB) Expert" by Avaya Inc., a leading global provider of business communications software, systems and services.


To achieve ranking as "SMB Expert," authorized resellers who are part of Avaya's BusinessPartner program must ensure their account executives and systems engineers demonstrate proficiency in core areas that include customer support, technology knowledge and expertise, sales revenues and marketing support. The program is the first such specialized ranking established by Avaya for North America authorized resellers in its BusinessPartner program who serve the SMB market. It includes training that focuses on IP telephony and Avaya solutions, sales and technical training on Avaya IP Office, Avaya's leading IP telephony solutions for small and medium businesses. IP Office is a secure, intelligent, and easy-to-use converged voice and data system designed especially for small and medium businesses. Avaya has sold more than 131,000 IP Office solutions to companies around the world.


ICCS sells Avaya communications systems, design and implementation services to businesses across the country with a focus on the New York and New Jersey Metro areas. ICCS specializes in solutions geared towards businesses with 10 to 500 employees.

"Small and medium size businesses benefit from Avaya's focus on convergence," said Isaac Braca, CEO, ICCS. "ICCS focuses on both IT and telecom solutions and has amassed much experience in IP networking technologies. Convergence allows us to combine the best of IT with the best of telephony and deliver cost effective solutions to our clients. Avaya is ahead of the curve when it comes to delivering advanced IP based communication systems and we are proud to be an Avaya BusinessPartner."


ICCS has consistently been recognized for excelling in sales in the New York region, which is a highly competitive market.

ICCS sponsors an Avaya Resource Center on its web site, which features resources to help educate small and medium businesses about convergence and the Avaya IP Office platform. Visit the ICCS Avaya Resource Center at


"Smaller companies need crystal clear information on the capabilities of IP communications and the difference it can make to the way they operate their businesses, because whatever change they make can have a huge effect on their bottom line," said Trevor Gruenewald, vice president, North America sales channel for small and mid-sized businesses (SMBs), Avaya. "Authorized resellers in the Avaya BusinessPartner program who achieve 'SMB Expert' status are sending a message to their clients that they have the professional and technical expertise that's honed for the smaller and medium firms. Because ICCS is now qualified as an 'SMB Expert,' they have increased credibility with their SMB clients, and it reaffirms ICCS's commitment to excellence in serving small and medium firms with the highest standards and with the communications solutions from Avaya specifically designed to meet SMB needs."


About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site:


About ICCS
ICCS has been serving the small and mid size business community for more than 15 years and is proud to offer complete IT and telecom solutions to businesses in any industry. ICCS works with businesses to understand their inpidual needs and design a communications program that best matches those requirements. ICCS strives to present the most cost-effective telecom options for a business, and helps companies of all sizes grow by providing cutting-edge solution design, implementation, and support.


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