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InVision Enterprise WFM Now Rated "Avaya Compliant"

10-06-2008

InVision Software, a world-leading supplier of enterprise-wide workforce management solutions, announced that InVision Enterprise WFM is compliant with key contact center solutions from Avaya.

RATINGEN, Germany – InVision Software, a world-leading supplier of enterprise-wide workforce management solutions, today announced that its InVision Enterprise WFM is compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.
 
InVision Enterprise WFM helps businesses to reduce personnel costs, increase productivity, improve employee satisfaction and to boost revenue by leveraging better customer service. The solution allows the staff planner to optimize staffing by creating schedules that at all times conform to the actual requirement. At the same time, it helps users to observe all relevant legislation, local agreements and the contracts of inpidual employees. Its modular architecture supports the whole of the demand-oriented workforce management process that goes all the way from forecasting to scheduling, optimization, time management and monitoring. The application is now compliance-tested by Avaya for compatibility with Avaya Call Management System.

 

"InVision Enterprise WFM is a perfect match for Avaya Call Management System," said Peter Bollenbeck, CEO of InVision Software. "Avaya certification ensures our common customers the peace of mind that their InVision workforce management solution will integrate seamlessly within their existing Avaya environment to help them achieve demand-oriented and customer-centric agent scheduling."

 

InVision Software is a member of the Avaya DevConnect program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. 

 

As a Gold member of the program, InVision Software is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.

 

"By offering compliance testing to the many innovative companies like InVision Software who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.  For more information visit the Avaya Web site: http://www.avaya.com.  For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About InVision Enterprise WFM
InVision Enterprise WFM (iWFM) is a web-based software solution for enterprise-wide workforce management. It is currently available in twelve languages. The solution allows the staff planner to optimize staffing by creating schedules that at all times conform to the actual requirement. At the same time, iWFM helps users to observe all relevant legislation, local agreements and the contracts of inpidual employees. Furthermore, it allows for employee involvement in the planning process via the module 'Infothek.' The modular architecture of iWFM supports the whole of the demand-oriented workforce management process that goes all the way from forecasting to scheduling, optimization, time management and monitoring. The software is highly flexible and applicable in all industries and all sized companies. It is just as suited to scheduling 100 employees as it is for reducing personnel costs and increasing productivity when planning hundreds of thousands of employees globally. Thanks to its open interfaces, iWFM can be integrated smoothly into existing IT environments and connected to numerous external systems. The iWFM software solution holds a unique, patent pending technology for demand-oriented planning of multi-skill environments. Due to the fact that the sophisticated technology behind this is not based on the generally applied ACD (Automatic Call Distribution) routing logic, a considerable amount of time can be saved. In addition to the software solution and maintenance, InVision also offers a large service portfolio to ensure the best results of the investment: analysis of user requirements and staffing, entire project management, system integration, programming of user-specific add-ons or daily support in using iWFM.

 

About InVision Software
InVision Software is a world-leading supplier of enterprise-wide workforce management solutions which enable companies to optimize their staff planning and scheduling processes. InVision empowers customers to reduce personnel costs, increase productivity, improve employee satisfaction and to boost revenue by leveraging better customer service. Founded in 1995 and based in Ratingen (Germany), InVision currently employs more than 200 WFM specialists and has offices across Europe, North America, and South Africa. InVision Software AG (IVX) is listed in the Prime Standard Segment of the Frankfurt Stock Exchange. Among InVision's clients are numerous international blue chip companies, such as ABN Amro, Allianz, BMW, Deutsche Telekom, IKEA, Sky and Vodafone. Further information at: www.invisionwfm.com

 

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