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KnoahSoft Call Recording, Quality and Performance Management Solution Now Rated "Avaya Compliant"

06-04-2008

KnoahSoft announced that its Harmony Suite 1.6 is compliant with key IP telephony and contact center solutions from Avaya.

HENDERSON, Nev. - KnoahSoft, a leading provider of call recording, quality and performance management software for enterprise and small and midsize contact centers, today announced that its Harmony Suite 1.6 is compliant with key Internet protocol (IP) telephony and contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.

 

KnoahSoft's Harmony Suite helps businesses improve customer satisfaction and increase operational awareness by providing contact centers with a low-cost, modular, web-based solution. Built for VoIP from the ground up, Harmony supports call recording, quality and performance management needs and initiatives. Harmony also helps build a collaborative work environment by giving all contact center constituencies – executives, managers, supervisors, QA specialists, coaches and agents – the information they need to do their jobs. The solution’s workflow-enabled feedback loop enables management to rapidly identify and address customer and operational issues and opportunities on a timely basis. The Harmony Suite now is compliance-tested by Avaya for compatibility with: Avaya Communication Manager 5.0 with Application Enablement Services (AES) 4.1.

 

"In today's contact centers, large or small, managers and supervisors must have insights into the efficiency and effectiveness of their contact center and the productivity and quality of their staff," said Sri Myneni, CEO of KnoahSoft. "We developed Harmony to provide contact centers with affordable call recording, quality and performance management solutions that strengthen and unify the supervisor-agent relationship through a collaborative feedback loop. By working with Avaya to deliver compliance-tested solutions to large and small contact centers, we aim to provide a tightly integrated, IP-based solution that reduces complexity and improves reliability so businesses can quickly realize a benefit to their bottom line and overall customer satisfaction."

 

KnoahSoft is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

 

As a Gold member of the program, Knoahosft is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

 

"By offering compliance testing to the many innovative companies like KnoahSoft who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About KnoahSoft

KnoahSoft delivers innovative, web-based, and affordable VoIP and contact center performance management and analytic solutions. KnoahSoft products are built using the latest technologies and design techniques; tested and enhanced continuously; and architected to be easy to implement, maintain, and use. KnoahSoft is an Avaya DevConnect Gold member. We invite you to call KnoahSoft at 1-702-990-3022 or visit our website at www.knoahsoft.com to learn more about how we can help you with your quality and performance management needs.

 

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