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LumenVox Speech Engine Now Rated "Avaya Compliant"

03-11-2008

LumenVox announced that its Speech Engine is compliant with Interactive Response and Voice Portal solutions from Avaya.

SAN DIEGO Calif. - LumenVox, an innovator of speech recognition software, today announced that its Speech Engine is compliant with Interactive Response (IR) and Voice Portal solutions from Avaya, a leading global provider of business communications applications, systems and services. 

 

LumenVox speech recognition enables application providers to offer accurate and affordable speech-based solutions on Avaya platforms. The Speech Engine is now compliance-tested by Avaya for compatibility with Avaya Communication Manager 4.0 with Voice Portal 4.0 and IR 3.0.

 

"Avaya compliance is an important milestone for LumenVox," said Edward Miller, president of LumenVox. "Our membership in the Avaya DevConnect program reflects our drive to provide speech to all businesses who expect accurate technology, an attractive licensing program, and excellent client services. Through our standards-based technology, LumenVox can now become a preferred speech technology provider for Avaya customer care solution providers."

 

The LumenVox Speech Engine is automatic speech recognition technology designed for telephony applications and comes included with support for several languages, including American, Australian/New Zealand and UK English, varieties of Spanish and Canadian French.

 

LumenVox is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

 

As a Gold member of the program, LumenVox is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. Avaya engineers develop a comprehensive test plan for each technology to verify whether it is Avaya compliant. 

 

"By offering compliance testing to the many innovative companies like LumenVox who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.  For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About  LumenVox
LumenVox provides powerful, accurate, and affordable speech recognition software together with a committed focus on excellent customer service. Its innovative speech technology empowers channel integrators, developers, and solution providers to design and deploy dynamic speech solutions. LumenVox has gained industry recognition by winning over 25 awards for innovation, technical excellence, and user's choice for its Speech Engine and Speech Tuner. LumenVox can be reached at +1 858-707-7700 or at www.LumenVox.com.

 

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