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Merced Systems, Inc. Selected for Membership in Avaya DevConnect Program


Merced Systems announced it has been selected by Avaya for membership in the Avaya DevConnect program.

REDWOOD SHORES, Calif. – Merced Systems, Inc., the leading provider of sales and service performance management software, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.


Merced Systems' sales and service performance management solutions enable contact centers, field sales, retail channels, partner operations, field service and back office functions, to optimize the customer sales and service lifecycle – from customer acquisition to retention and lifetime value – and drive front line behavior change to meet organizational goals.  As a result, companies can more effectively improve customer experience and drive performance improvement throughout the organization.


Merced Systems' core products, Merced Performance Suite and Merced Incentive Management offer front line visibility into performance, align inpidual goals with operational strategy, formalize the coaching process, and facilitate quick and flexible implementation and roll out of changes to business strategy and incentive programs. In conjunction with the Avaya Call Management System (CMS), an application that provides the information and management tools businesses need to monitor and analyze the performance of their contact center operations, Merced Performance Suite and Merced Incentive Management can more effectively and efficiently help organizations execute on improvement initiatives.


The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions.  Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line. 


"Membership in Avaya's developer community will enable us to more quickly and comprehensively help our customers execute on their performance management initiatives," said Matt Glickman, CEO of Merced Systems. "Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to further minimize integration efforts and speed time to deployment for our joint customers." 


The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.


Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies.  One example is Application Enablement Services (AES) - a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.


"With the involvement of companies like Merced Systems, our Avaya developer community has become a catalyst for rapid innovation - creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We help businesses embed secure, reliable Unified Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate."


As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Merced Systems is a gold member of the Avaya DevConnect program.


Membership information and a listing of solutions developed and tested under the DevConnect program are available at


About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site:


About Merced Systems, Inc.
Merced Systems is the leading provider of sales and service performance management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past 5 years. Merced Systems is a privately held venture capital-based company headquartered in Redwood City, CA, with major operations in the UK. For more information on Merced Systems, please visit


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