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Netcall's QueueBuster is now Compliant with Avaya’s Latest Version of the Communication Manager

08-05-2008

Netcall's latest version of its flagship product QueueBuster, is now compliant with the Communication Manager Release v5.0 from Avaya.

CAMBRIDGE, UK - Netcall's latest version of its flagship product QueueBuster is now compliant with the Communication Manager Release v5.0 from Avaya, a leading global provider of business communications applications, systems and services. 

 

QueueBuster helps businesses by giving customers an alternative to waiting on hold in call centre queues by taking their details, queuing on their behalf, and then calling them back automatically when the next agent is available, at no cost to the customer. The application is now compliance-tested by Avaya for compatibility with Avaya Communications Manager 5.0.

 

"Securing the most up-to-date Avaya compliance for our latest QueueBuster version is fantastic, this will allow us to win new business while providing our existing customers with an even more efficient and effective service," said Richard Farrell, Chief Technical Officer of Netcall. "By working closely with Avaya and having access to a wider range of resources we are able to speed up deployment times allowing us to introduce new Avaya approved products to the market, enabling our customers to improve staff productivity and customer service levels." 

 

One of the companies benefiting from the interoperability of Netcall and Avaya solutions is Pipex Business at its business support call centre in Stoke Mandeville. Award winning Internet Service Provider (ISP) Pipex Business has been operating since 1991 and built its reputation upon a commitment to performance, innovation and customer care. 
 
Netcall is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

 

As a Gold member of the program, Netcall is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.  

 

"By offering compliance testing to the many innovative companies Netcall who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About Netcall
Netcall is a UK company listed on the Alternative Investment Market (AIM) of the London Stock Exchange. Based near Cambridge, Netcall develops and supplies innovative communication solutions to organisations of all sizes, including many blue-chip companies with global contact centre operations.  As the leading specialist in callback, auto-messaging and contact solutions, Netcall helps organisations globally to increase profits and productivity while improving customer satisfaction and employee morale. Solutions are deployed either on-site or as hosted managed services using Netcall's Intelligent Communications platform (ICP). The company has more than a decade’s experience of owning and running a high-availability service platform co-located with international carriers. Netcall's customer list includes BT, BUPA, First Direct, Halifax, London Borough of Islington, Lloyds TSB, npower, Prudential, RBS (The Royal Bank of Scotland Group), United Utilities and Vertex. Visit www.netcall.com for more information.


About Nildram

Nildram has been consistently recognised as one of the UK's leading Broadband Service Providers in terms of Performance, Reliability and Customer Support*. Nildram is part of the Pipex Communications Group.  An IP Communication Service Provider offering connectivity for both businesses and home users, with packages ranging from single dial up accounts to complete business packages, Nildram is dedicated to both its customers and the maintenance of its extensive network. A member of the London Internet Exchange (LINX) and AMS-IX, Nildram offers a comprehensive service combining technical excellence and a personal approach. Based in Aylesbury, Buckinghamshire, Nildram has a backbone network that covers Aylesbury, London, Manchester, Amsterdam and Frankfurt. With its extensive network infrastructure, Nildram provide Internet Services to a number of other ISPs. *Sources ADSL Guide ISP comparison, net4nowt and independent market research. For more information, visit www.nildram.net

 

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