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Netcall's Solution Received Another "Avaya Compliant" Award

03-07-2008

Netcall announced that its Flagship product QueueBuster is compliant with the Communication Manager release 4.0.1 from Avaya. 

CAMBRIDGE, UK - Netcall, a leading provider of automated call back solutions, today announced that its Flagship product QueueBuster is compliant with the Communication Manager release 4.0.1 from Avaya, a leading global provider of business communications applications, systems and services. 

 

Netcall's flagship product QueueBuster gives customers an alternative to queuing. They simply leave their details and hang up. QueueBuster does the rest, patiently holding for an available agent and only then automatically calling the customer back. The application now is compliance-tested by Avaya for compatibility with Communication Manager release 4.0.1.

 

"Securing another Avaya compliance for QueueBuster is fantastic; this will allow us to win new business while providing our existing customers with an even more efficient and effective service," said Richard Farrell, Chief Technology Officer of Netcall. "By working closely with Avaya and having access to a wider range of resources we are able to speed up deployment times allowing us to introduce new Avaya approved products to the market, enabling our customers to improve staff productivity and customer service levels."
 
Netcall is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

 

As a Gold level member of the program, Netcall is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.  

 

"By offering compliance testing to the many innovative companies including Netcall who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.  For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About Netcall
Netcall is a UK company listed on the Alternative Investment Market (AIM) of the London Stock Exchange. Based near Cambridge, Netcall develops and supplies innovative communication solutions to organisations of all sizes, including many blue-chip companies with global contact centre operations. As the leading specialist in callback, auto-messaging and contact solutions, Netcall helps organisations globally to increase profits and productivity while improving customer satisfaction and employee morale. Solutions are deployed either on-site or as hosted managed services using Netcall's Intelligent Communications platform (ICP). The company has more than a decade's experience of owning and running a high-availability service platform co-located with international carriers. Netcall's customer list includes BT, BUPA, First Direct, Halifax, London Borough of Islington, Lloyds TSB, npower, Prudential, RBS (The Royal Bank of Scotland Group), Thames Water, United Utilities and Vertex. Visit www.netcall.com for more information.

 

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