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Real Soft, Inc. Selected as Platinum Avaya DevConnect Partner to Enable VoIP Deployments in the Contact Center

02-13-2008

Real Soft, Inc. (RSI) announced that it has been selected again by Avaya for platinum membership in the Avaya DevConnect Program.

CRANBURY, N.J. — Real Soft, Inc., (RSI) a leader in providing Voice and Speech-based Solutions and Services, announced that it has been selected again by Avaya Inc., a leading global provider of business communications applications, systems and services, for platinum membership in the Avaya DevConnect Program.

 

RSI's technologies, applications and services enable organizations to provide better customer care and improve customer loyalty. RSI's Business Intelligence Suite helps businesses achieve high performance and improve self service and live agent utilization in a contact center. By harnessing RSI's strengths in Global delivery and Sourcing, RSI's Professional Services Organization delivers speech solutions to improve customer experience in a cost effective manner.

 

Since the program's inception in 2001, Avaya DevConnect has promoted the development, compliance testing and co-marketing of innovative third-party products that are compatible with the Avaya platform and their offerings. Real Soft, Inc. has been a DevConnect member since 2003.

 

Avaya DevConnect provides RSI with lab access, critical developer support and application certification, all of which are key elements in RSI's product lifecycle, as new products are brought to the marketplace along with that of Avaya. The Avaya compliance team has tremendous experience in understanding customer requirements and works to ensure that RSI solutions are ready for production.

 

The APIs and toolkits are a great way for Premier DevConnect members to introduce new solutions to the marketplace that better addresses some of the key customer pain points. Toolkits such as Application Enablement Services (ASI) Simulator enable RSI to quickly develop and deploy solutions at a customer premise without having to go through a lengthy User Acceptability Test (UAT) cycle.

 

"We are happy to extend our agreement with Avaya. Working with Avaya has given us a strong platform to leverage our solutions and jointly target several Fortune 100 companies, Federal Agencies and State and Local Governments. At the end of the day, we both ensure that the customer has better ROI on the self-service infrastructure," said Guy Miller, vice president, Speech Enterprise Solutions, Real Soft, Inc.

 

RSI has participated in several of Avaya's Sales and Business Partner conferences in the past, including Orlando, Fla., Nashville, Tenn., New Orleans, La., and others. Some of the new product launches and version releases, have been announced by RSI at these conferences. "These conferences have proved to be an excellent forum for Real Soft to collaborate with Avaya and other Avaya Business Partners and come up with more value-added solutions that help differentiate Avaya in the marketplace," commented Mukund Chandrasekhar, director of Marketing, Real Soft, Inc.

 

About Real Soft, Inc.
Real Soft, Inc. is a New Jersey based company that specializes in Contact Center Solutions. Since 1991, RSI has been delivering exceptional value to many FORTUNE 500 companies. RSI is ISO 9001:2000 certified and has been assessed at SEI-CMM Level 4 for Software and Product development.

 

RSI's Speech Enterprise Solutions (SES) Practice provides expertise in Interactive Voice Response (IVR), Customer Relationship Management (CRM), TDM and IP Based Voice Platforms, Computer Telephony Integration (CTI) and Advanced Speech Recognition (ASR). For more information please visit http://avaya.realsoftinc.com. For any product or service related queries, please send an e-mail to: marketing@realsoftinc.com.

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

 

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