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SJS Solutions Ltd Selected for Membership in Avaya DevConnect Program

12-03-2008

SJS Solutions, a call/contact center optimization company, has been selected for membership in the Avaya DevConnect program. 

HAMPSHIRE, U.K. – SJS Solutions Ltd, a call/contact center optimization company, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program. 

 

SJS Solutions Ltd is the developer of Real-Time Wallboard Solutions, an application that feeds real-time key metrics from Avaya Call Management System (CMS) and displays the information in a clear, professional format on wall-mounted LCD and Plasma screens. As a result, companies can give agents, supervisors, team leaders and managers instant access to the key metrics that drive improvements in productivity, customer care, agent motivation and customer retention. Unlike periodic reporting, SJS Wallboards provide an instant increase in awareness, empowering agents to take responsibility for their performance and leaving managers more time to concentrate on longer-term planning, agent training and other issues. SJS Wallboards have been designed to be easy to tailor, therefore always giving companies exactly what they need at a price that means rapid ROI is a certainty.

 

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line. 

 

"Membership in Avaya's developer community will help us give more companies the real-time reporting tool they need to succeed," said Stephen Pace, CEO of SJS Solutions Ltd. "Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to offer flexible real-time reporting solutions that ensure companies get the very best results from their Avaya telephony solutions. We believe getting the right information to the right people at the right price is the key to accelerating ROI on core systems like Avaya telephony installations."

 

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

 

Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES) - a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

 

"With the support of development partners like SJS Solutions Ltd, Avaya is able to help businesses operate more efficiently and effectively and stand out in a crowded marketplace," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "By embedding new unified communications capabilities into critical business processes, they can establish a competitive advantage, improve service to their clients and get more out of their network investment."

 

DevConnect program members have access to a wide range of support from Avaya, including technical resources and training. Three levels of membership – Registered, Gold and Platinum – provide progressive levels of marketing and sales involvement. 


Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. SJS Solutions Ltd is a Gold member of the Avaya DevConnect program.


Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

 

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

 

About SJS Solutions Ltd
Founded in 2001, SJS Solutions is a provider of Contact Centre Optimization Software. Our range of products provides easy-to-use, cost effective reporting and wallboard solutions for inbound and outbound call centers. SJS products are installed in a wide range of vertical markets including local authorities, express transportation, healthcare and finance. Our clients range in size from large multi-nationals to SME.

 

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