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Spectrum Corporation Solution Now Rated "Avaya Compliant"

10-01-2008

Spectrum Corporation, a leading provider of Automated Real Time Reporting Solutions, announced that its neXorce Enterprise Software is compliant with key contact center solutions from Avaya.

HOUSTON, Texas - Spectrum Corporation, a leading provider of Automated Real Time Reporting Solutions today announced that its neXorce Enterprise Software is compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. 

 

The neXorce software helps businesses improve efficiencies and effectiveness in the contact center by providing automated real time information. Decisions based on real time information are more beneficial to an organization than those that are based on supposition or even historical information. By automating the process of collecting and presenting real time information decisions can be made without delay. Real time information is pushed to the decision maker in the most effective manner: Dashboard, Desktop, Webpage, Email, Mobile devices, LCD Screens, Printed Reports or even traditional wallboards. The application now is compliance-tested by Avaya for compatibility with: Avaya IQ.

 

"Compliance testing assures customers that our innovative solutions are easy to integrate operate and are cost effective," said Dan Boehm Vice President of Spectrum. "The resources available to Spectrum through Avaya DevConnect allow us to deliver a tested and reliable product to an extensive worldwide customer base."

 

Spectrum Corporation is a Platinum member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

 

As a Platinum member of the program, Spectrum is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.  

 

"By offering compliance testing to the many innovative companies like Spectrum Corporation who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About Spectrum Corporation
Spectrum Corporation is a leading provider of automated real-time reporting software and display technologies that helps businesses improve their operations. Spectrum combines an innovative product with a dedicated service organization to deliver a “total solution” to your company. Our real-time analytic solution includes: real time and historical data-collection software, state-of-the-art display devices, and integration services. Capture data from any traditional contact center application such as an ACD, PDS, WFM, Help Desk, etc. and push the transformed information out to LCD screens, Dashboards, Desktops, Wallboards, Email and Web pages.

Spectrum works with many industries including Banking/Financial, Hospitality, Healthcare, Insurance, Manufacturing, Utilities, Government, Distribution, Education and Retail. Our innovative and Award Winning Software applications capture and display information from disparate sources unique to each industry to improve customer satisfaction, customer loyalty and increase company revenues. Spectrum Corporation delivers the highest level of commitment, service to an ever-growing international family of alliances and customers. For more information, visit www.specorp.com

 

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