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Symon Enterprise Software R9.2.01 Now Rated "Avaya Compliant" for Avaya IQ 4.0

03-31-2008

Symon, a global provider of digital signage solutions, announced that its Symon Enterprise Software R9.2.01 (SES) is compliant with Avaya IQ 4.0.

PLANO, Texas - Symon, a leading a global provider of digital signage solutions today announced that its Symon Enterprise Software R9.2.01 (SES) is compliant with Avaya IQ 4.0, a reporting and analytics platform that consolidates real-time data from Avaya customer service solutions and enterprise business resources to deliver reports that relate activity to results, providing insight into the total customer and agent experience. Features of the Avaya IQ solution include reporting tools, easy customization, standard reports, and dashboards that support monitoring of Key Performance Indicators (KPIs) with cross tabs, drill down and roll up capabilities for easy analytics.

 

Symon SES helps businesses get critical information to the right people, at the right time, in a media appropriate to their environment and in a language they easily understand utilizing real-time, dynamic visual communications. Armed with correct and timely information, contact centers can immediately modify behavior and re-deploy resources in a way that best responds to the changes in service levels and work load while improving employee productivity. As a result, contact centers can provide a successful, responsive and consistent customer experience.

 

"Symon has enjoyed a long relationship with Avaya as an active Platinum member of the Avaya DevConnect program," said Scott Hickle, Symon Director of Channels. "We maintain our compatibility with Avaya's innovative IP telephony, contact center, unified communications and communications-enabled business processes applications so that both Symon and Avaya can offer our customers the benefits of tested and proven solutions for a wide variety of Avaya applications. Our recent certification approval for Avaya IQ 4.0 is illustrative of how important we consider our work with Avaya."
 
As a Platinum member of the program, Symon is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

 

"By offering compliance testing to the many innovative companies like Symon who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.  For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About Symon  
Symon is a global in-venue digital signage solution company. Symon's hardware, software and services enable companies to greatly enhance their internal and external communications by collecting and displaying real-time information and by creating, managing and broadcasting all kinds of digital media content. Symon's multimedia solutions allow organizations to cost-effectively "narrowcast" dynamic content on HD digital signage displays or computer desktops located virtually anywhere. With more than 8,500 installations worldwide and reaching more than 8 million people every day, there's no wonder why 76% of the US fortune 100 depend on Symon digital signage solutions. Symon's products and services are available through a network of resellers for whom Symon select and evaluate world class solutions, providing full pre-sales, sales, marketing, installation and support services. Visit www.symon.com and "View the Possibilities," or call 877-796-6634.

 

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