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Telecorp Products, Inc. Selected for Membership in Avaya DevConnect Program

02-08-2008

Telecorp Products, a call center software and solutions provider, announced it has been selected by Avaya for membership in the Avaya DevConnect program.

WALLED LAKE, Mich. – Telecorp Products, Inc., a call center software and solutions provider, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

 

Telecorp Products is the developer of Wall Display PLUS, an application/application family that translates communications system, production, and online data into an easy-to-read display for plasma, LED, or projection. As a result, companies can continue to make back-end data easy to read and apply for the end users.

 

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multi-vendor networks and transform voice into an intelligent business application that delivers true value to the bottom line. 

 

"Working with the Avaya through the DevConnect program has allowed us to remove many complexities from our development cycle. We are now able to narrowly focus on delivering quality products our customers want without having to devote man hours to understand the ever changing realities of the Telecommunications world. Our customers want results, and we can bring them to market sooner and with higher quality teamed with Avaya," said Mark Eckler, director of Development, Telecorp Products.

 

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

 

Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES) - a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

 

"With the involvement of companies like Telecorp Products, our Avaya developer community has become a catalyst for rapid innovation — creating multi-vendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate."

 

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Telecorp Products is a Gold member of the Avaya DevConnect program.

 

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

 

About Telecorp Products
For over 22 years Telecorp Products, Inc has tailored communications solutions to fit specific call center needs. The four core components of Telecorp offer: Real-Time Displays, keeping you on top of what’s going on as it happens; Quality Monitoring, allowing you to monitor and evaluate your agents’ customer service either automatically or on-demand; Historical Reporting, important to identify long-term trends and assess historical performance of both ACD queues and agents; and Wall Displays, to keep your team organized and informed. Offering multiple services for comprehensive data is what sets Telecorp apart and places you ahead of the competition. More information at: http://www.TelecorpProducts.com.

 

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