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Teleopti CCC Solution Now Rated "Avaya Compliant"


DANDERYD, Sweden - Teleopti, a leading provider of workforce management and telecom management solutions, today announced that its award-winning workforce management solution, Teleopti CCC version 6.6 is compliant with key Avaya IQ version 4.0 contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. 


Teleopti CCC helps businesses manage, involve and improve all aspects of workforce management in today's contact centers. Teleopti CCC version 6.6 is now compliance-tested by Avaya for compatibility with Avaya IQ version 4.0.


"Teleopti and Avaya have jointly developed the interface between Teleopti CCC and Avaya IQ. Teleopti's advanced solutions for contact centers workforce management along with Avaya IQ will secure the new generation communication platform. The interoperability of Teleopti's workforce management solutions and Avaya's advanced contact center solutions enables us to serve Avaya customers worldwide and testifies the strategic importance of the Avaya – Teleopti relationship," says David Påhlman, marketing director at Teleopti.


Teleopti is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  


As a Gold member of the program, Teleopti is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.  


"By offering compliance testing to the many innovative companies like Teleopti who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."


About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: For more information on the Avaya DevConnect program, visit


About Teleopti             
Teleopti is one of the world's leading providers of solutions for strategic workforce management in contact centers and is known for developing advanced, user-friendly products based on customer needs. Teleopti helps clients attain the best possible benefits from investments in multi-skill, multi-site contact center solutions. Superior flexibility regarding forecasting and scheduling with respect to European legislation enables optimal planning. Functions including real-time follow-up, holiday planning and web-based tools mean that all parts of the organization attain increased customer satisfaction, diminished personnel costs and lower staff turnover. Teleopti is also available from a network of partners around the world. Hundreds of enterprises throughout Europe, the Middle East and Africa (EMEA) and the Asia-Pacific (APAC) region rely on solutions from Teleopti to improve operating efficiency and service levels. Teleopti, established in Stockholm, Sweden in 1992, also has offices in London, Oslo, Helsinki, Moscow, Frankfurt, New Delhi, and Dubai. For more information about Teleopti, visit


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