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VPI's Call Recording and Quality Monitoring Solution Rated "Avaya Compliant"

03-11-2008

VPI (Voice Print International) announced that the VPI's Activ! Voice call recording and quality monitoring solution has been rated compliant with the latest key contact center telephony solutions from Avaya.

CAMARILLO, Calif. - VPI (Voice Print International) a leading provider of integrated interactions recording and workforce optimization solutions and a member of the Avaya DevConnect program since 2002, today announced that it has added to its list of Avaya compliant solutions. VPI's Activ! Voice call recording and quality monitoring solution has been rated compliant with the latest key contact center telephony solutions from Avaya, a leading global provider of business communications applications, systems and services. 

 

The Activ! Voice solution helps businesses reliably record and manage up to 100 percent of their voice interactions and associated telephony data in a Voice over Internet Protocol (VoIP), traditional TDM or hybrid environment for compliance and quality assurance purposes. The application now is compliance-tested by Avaya for compatibility with: Avaya Communication Manager 4.0.1 and Avaya Application Enablement Services R4.1

 

"Our dedicated collaboration and ongoing integration efforts with Avaya have resulted in a range of outstanding solutions that enable customers to actively identify and maximize opportunities, ensure regulatory compliance and minimize risk," said Andrew Marsh, president and CEO of VPI. "As a vendor looking out for our customers' needs, a collaborative effort with Avaya enables us to offer the highest-quality, most reliable solutions, while leveraging each other's resources. We are pioneers in the development of open, standards-based platforms, and we share Avaya's commitment to providing solutions that integrate seamlessly into virtually any IT environment and enable customers to fully leverage existing and future technologies."

 

One of the companies benefiting from the interoperability of VPI and Avaya solutions is arvato services, a business that specializes in outsourcing, offering its clients customized end-to-end business solutions at every stage – pre-sales, sales or post-sales.

 

"No other vendor was able to provide an integrated and all-encompassing solution like VPI could," said Matthew Chow, arvato's IT infrastructure manager for Canada. "They provided 100 percent voice and data capture, seamlessly and smoothly, and also met our customers' remote data storage requirements. Integration with the new Avaya switch was a piece of cake."

 

VPI is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

 

As a Gold member of the program, VPI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant.  Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.  

 

"By offering compliance testing to the many innovative companies like VPI who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.  For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About VPI
VPI (Voice Print International, Inc.) is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 35 countries. For more information, visit http://www.VPI-corp.com.

 

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