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Verint Systems' Audiolog Solution Receives Avaya DevConnect Compliant Award

12-03-2008

Verint Systems' Audiolog call recording and quality assurance solution for public safety organizations and small to medium-sized business contact centers has received a new compliant rating with IP telephony and contact center solutions from Avaya. 

MELVILLE, N.Y. - Verint Systems Inc. today announced that its Audiolog™ call recording and quality assurance solution for public safety organizations and small to medium sized business (SMB) contact centers has received a new compliant rating with key Internet protocol (IP) telephony and contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. 

 

Audiolog is a powerful call recording and quality assurance solution designed to help enhance the performance of emergency response and public safety answering points (PSAPs), as well as the contact center operations of SMBs. Leveraging the solution, government public safety agencies and businesses can comply with regulatory recording and quality improvement initiatives by reliably and cost-effectively capturing citizen and customer telephone interactions. The Verint solution assists PSAPs and businesses in achieving accuracy and completeness of records, immediacy of incident data, a reduction in liability, and improved quality and employee retention, all while maximizing available resources.

 

The Audiolog call recording and quality assurance solution has successfully completed compliance testing by Avaya for compatibility with Avaya Communication Manager 5.0.

 

"We're pleased with our successful Audiolog interoperability testing status," comments John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions. "For our public safety and contact center customers and partners, this translates into greater value and support of future innovations established on open, standards-based platforms and new technologies that will fully maximize their communications infrastructure." 

 

Verint Systems, along with its Verint Witness Actionable Solutions business line, is a member of the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a platinum member of the program, the company is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, NJ. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so helps ensure businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs. 

 

"By offering compliance testing to the many innovative companies like Verint Systems, who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," says Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Audiolog
Audiolog is a call recording, evaluation, quality management and archive and retrieval solution designed for public safety environments, as well as the contact centers of small and medium-sized businesses (SMBs).  With available PC screen recording, eLearning, incident analytics and staff scheduling technology, it brings together a unique set of functionality to assist public safety answering points and other customer service/support organizations in achieving accuracy and completeness of records, immediacy of incident data, a reduction in liability, and improved quality and employee retention – helping centers accomplish more with their available resources.

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About Verint Systems Inc.
Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

 

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