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Amcom Software XpressDesk Rated "Avaya Compliant"

01-20-2009
  • Amcom's communications solutions for the hospitality industry are compatible with Avaya systems; Resulting fast, smooth implementations can help customers save time and reduce costs; Hospitality call centers can respond more quickly, be more productive, reduce expenses, adhere to standard procedures and improve the overall guest experience

Amcom Software, a leading provider of mission-critical communications solutions, announced that its XpressDesk PC Attendent Console solution is compliant with key solutions from Avaya. 

MINNEAPOLIS, Minn. – Amcom Software, a leading provider of mission-critical communications solutions, today announced that its XpressDesk PC Attendent Console solution is compliant with key solutions from Avaya, a leading global provider of business communications applications, systems and services. 

 

Amcom's Xpress Desk helps businesses in the hospitality industry enable their call center representatives to serve as a concierge group and provide the level of service expected by both the guest and the property's management. Amcom has updated the compliance-testing by Avaya for compatibility with Avaya Inc.'s Communication Manager 5.1 and Application Enablement Services 4.2 with the XpressDesk product line.

 

"Amcom is a veteran provider to the hospitality industry," said Chris Heim, CEO of Amcom Software. "We've partnered with the best-known names in hospitality, including many of the biggest in Las Vegas and the most prestigious properties across the U.S., Asia and Europe. We consistently hear how our solutions give their properties a competitive advantage because their call centers can provide exceptional customer service. Avaya's innovative systems, along with Amcom's advanced communications solutions, are helping hospitality leaders around the world incorporate new technology easily and cost-effectively and uncover new possibilities for getting more out of their communications infrastructure."

 

Amcom Software is a member of the Avaya DevConnect program - an initiative to develop, market and sell strategic, innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Platinum member of the program, Amcom collaborates with Avaya to determine strategic products that compliment Avaya's communications portfolio of solutions and submit them for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.

 

"By offering compliance testing to the many innovative companies like Amcom Software, who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About Amcom Software
Minneapolis based Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications. Amcom Software's advanced solutions are used by thousands of leading corporations and organizations in hospitality, healthcare, education, business and government. Amcom's recent acquisition of CommtechWireless, along with the additions of XTEND Communications and Telident E911 solutions, further solidifies the company's market leadership. For more information, call (800) 852-8935 or go to www.amcomsoftware.com.

 

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