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GMT Solution Now Rated "Avaya Compliant"

01-19-2009
  • GMT Planet workforce management application is compatible with key Avaya  contact centers solutions

GMT announced that its GMT Planet workforce management solution is compliant with the Avaya IQ v4.1 reporting and analytics platform.

NORCROSS, Ga. - GMT Corporation, a global industry leader in enterprise workforce management and performance optimization solutions, today announced that its GMT Planet workforce management solution, v9.7 is compliant with the Avaya IQ v4.1 reporting and analytics platform that consolidates real time data from Avaya customer service solutions and enterprise business resources to deliver reports that relate activity to results. 

 

Regarded as the industry's most accurate, easy-to-use and affordable workforce management solution, GMT Planet is in use at leading enterprise companies throughout the world to schedule contact center agents, bank tellers, sales and branch management personnel, and back office staff. With its unparalleled ease of use designed to accelerate rapid acceptance by front-line users throughout the enterprise, the award-winning workforce optimization solution is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs.

 

"We are pleased that GMT Planet has completed testing and has been rated as 'Avaya Compliant,'" said Simon Angove, chief executive office for GMT. "This is a significant accomplishment and one that provides partners and customers with a level of confidence that the two companies' solutions are compatible."  

 

GMT is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.  

 

As a Gold member of the program, GMT is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.  

 

"By participating in Avaya's compliance testing program and committing to open standards, development partners like GMT are helping businesses get more out of their network investment," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line."

 

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About GMT
GMT’s workforce management and performance optimization solutions create competitive advantage by enabling companies to improve customer service and sales across their enterprise, while decreasing their labor expenses. The company's product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that can be deployed throughout a company's contact center, branch office, and back office departments and is priced to deliver rapid return on investment. GMT serves enterprise clients across multiple vertical industries worldwide, including Country Home Products, Nielsen Media, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1, and Yarra Valley Water, among many others. GMT is a recognized industry leader in client satisfaction due to its unique SureServices client care methodology. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.

 

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