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KPMG Netherlands Selects Avaya to Supply new IP-based Communications Infrastructure

06-02-2009

The Avaya solution will support KPMG Netherlands employees at sixteen locations in communicating with customers and colleagues. Avaya Global Services will provide 24x7 monitoring of the network.

NIEUWEGEIN - KPMG Netherlands has selected Avaya, a leading global provider of business communications applications, systems and services, to supply a new telecommunications infrastructure. The Avaya solution, based on IP (Internet Protocol) technology will support over 3,600 KPMG Netherlands employees at sixteen locations in communicating with customers and colleagues. Avaya Global Services will provide 24x7 monitoring of the network for the next six years.

 

KPMG Netherlands is a global accountancy and financial consulting firm. The company has several offices located throughout the Netherlands and works closely with its customers. KPMG Netherlands installed a new telecommunications infrastructure to take customer and employee communication to the next level. The company assessed several potential suppliers and after a Proof of Concept by various well-known industry players, KPMG Netherlands selected an Avaya Communication Manager and Modular Messaging system.

 

KPMG decided on the Avaya system because of the extensive functionality, seamless integration with Microsoft application environments and fixed-mobile capabilities of the Avaya one-X® portfolio of business user communications applications. Expectations are that the implementation will be completed before the end of 2009. A considerable part of the implementation will be executed by Avaya's Business Partner SIT Group in Leiden, the Netherlands.

 

"To maintain a high service level for our clients, reliable communication is crucial to KPMG Netherlands," said Hans Zwart, Partner and CIO of KPMG. "With this new Avaya communications environment, we have a proven technology that will offer us new capabilities to optimize both our in-company and outbound communication."

 

"KPMG Netherlands are advanced users of technology and require high levels of functionality. We are very proud that they will use Avaya technology as a basis for all its business communication," said Chris de Jongh, Managing Director of Avaya Nederland BV. "The project is currently running smoothly and our collaboration with KPMG Netherlands has been outstanding," added de Jongh.

 

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

 

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