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MIND CTI Solution Now Rated "Avaya Compliant"

01-12-2009
  • PhonEX ONE call management application is compatible with key IP telephony solutions; Helps businesses like ZIM monitor and control costs and track activity across multiple PBX's, multiple languages and currencies in 30 countries throughout the globe

MIND CTI, a leading developer of call management solutions, announced that PhonEX ONE call management system is compliant with the Communication Manager IP telephony solution from Avaya.

YOKNEAM, Israel - MIND CTI, a leading developer of call management solutions, today announced that its PhonEX ONE call management system is compliant with the Communication Manager IP telephony solution from Avaya, a leading global provider of business communications applications, systems and services.

 

The PhonEX ONE system helps businesses manage and control the telecommunication expenses, resources and productivity. Based on MS SQL database that interacts with enterprises' active directory, PhonEX ONE is scalable and flexible to grow to any size and data network infrastructure. With easy to use drill down reporting, PhonEX ONE is user centric and reports on all activity associated with an inpidual's varied devices such as telephone, cellular phone, telephone calling card, conferencing and more. PhonEX ONE supports multi sites, multiple languages and currencies and multiple CDR sources. Cost cutting tools include Traffic Reports to manage resources, PSTN vs. VOIP, bandwidth and 'What If' reports to compare costs of alternate carriers. The application now is compliance-tested by Avaya for compatibility with Communication Manager Release 5.

 

"PhoneEX ONE enables enterprises to operate their business more efficiently, productively and profitably through better oversight, analysis and management. It is an intelligent "Dashboard" used to quickly and easily view, measure and control the communication system. As MIND provides solutions to the global marketplace, Avaya compliance and certification is essential to our customers as it helps them incorporate new technology easily and cost-effectively and uncover new possibilities for getting more out of their communications infrastructure," said Ronen Levy, VP of Business Development at MIND CTI.

 

One of the companies benefiting from the interoperability of MIND CTI and Avaya solutions is ZIM, a business that is known in the global shipping industry.

 

Yehuda Gigi, Communication Manager at ZIM, Integrated Shipping Services, said: "Installing PhonEX ONE, which is compliant with Avaya Communication Manager, was done quickly, easily and without any operational difficulties. This has helped our management team to control our telephony operational costs and reduce cost levels."

 

MIND CTI is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
  
As a Gold member of the program, MIND CTI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.

 

"Companies like MIND CTI are expanding the choices available to Avaya customers," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can communications-enable their operations and make critical information readily available to both clients and employees."

 

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About MIND CTI
MIND is a leading global provider of true web-based call management and call accounting solutions. As one of the first to develop an IP call accounting application in 1995, and with over 20,000 installations, MIND is recognized as a world leader in this field. MIND operates from offices in the United States, UK, Romania and Israel.
For more information, visit MIND at: www.mindcti.com.

 

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