View All News

NACR Achieves Avaya Services Delivery Specialist Certification


NACR, an Avaya Platinum BusinessPartner and seven-time Avaya BusinessPartner of the Year, has been recognized for the outstanding quality of its services support, achieving Services Delivery specialist certification from Avaya

EAGAN, Minn. - NACR (North American Communications Resource, Inc.), an Avaya Platinum BusinessPartner and seven-time Avaya BusinessPartner of the Year, has been recognized for the outstanding quality of its services support, achieving Services Delivery Specialist (SDS) certification from Avaya, a leading global provider of business communications systems, software, and services.


As a Value Added Solutions Provider, NACR ( provides comprehensive communications solutions including Voice over IP (VoIP), convergence, mobility, collaboration, unified messaging, and contact centers. In addition, the company delivers complete consultative and technical support, including network readiness, design, implementation, and testing services, as well as remote diagnostics and resolution, maintenance, refurbishment, and repairs.


"NACR is extremely pleased to be recognized by Avaya for our expertise in services," according to Tom Roles, CEO and founder of NACR. "On top of NACR's award-winning status and history of leadership in communications solutions, the SDS designations from Avaya assure customers that NACR has all of the skills and credentials required to meet their services needs."


NACR achieved SDS certification as both an Implementation Specialist and a Support Specialist, demonstrating proficiency in the skills and qualifications needed for expert delivery of the full range of implementation and support services to Avaya customers. NACR is one of a select group of Avaya BusinessPartners to achieve two SDS designations.


"BusinessPartners like NACR enable customers to be fully confident that they will receive the highest level of service for the care of their communications systems," said Carol Giles Neslund, vice president, North America Channel Sales, Avaya. "To achieve the SDS designation, NACR exhibited a standing record of success in serving customers, which they have taken to the next level through additional training and access to Avaya Global Services tools and methodologies."


As the largest Avaya BusinessPartner, NACR works closely with Avaya and other strategic partners to integrate the latest hardware, software, and applications into leading-edge solutions for perse markets including enterprise, small and mid-size business, education, and healthcare. The comprehensive NACR services portfolio offers a highly trained, certified team of engineers and technicians with a customer-centric approach to ongoing support.


The Avaya SDS program has four areas of designation: Implementation Specialist for Authorized Avaya channel partners, Implementation Professional for services-only channel partners, and Support Specialist and Integration Expert for Platinum, Gold, and Silver-certified channel partners. Participating channel partners have access to Avaya Global Services and a broad range of other Avaya resources to help them deliver a quality service experience to customers.


About NACR
With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum BusinessPartner, a seven-time Avaya BusinessPartner of the Year, multiple award winner from industry partners, and the Value Added Solutions Provider of choice for today's leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer's business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified messaging, and contact centers. For more information, call 1-888-321-NACR (6227) or go to


About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit


# # #

Categories: Press Releases
View All News