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OnviSource Inc. Selected for Membership in Avaya DevConnect Program

01-13-2009
  • Network of companies creates innovative, IP-enabled Unified Communications applications that extend the value of multivendor networks

OnviSource  announced it has been selected by Avaya for membership in the Avaya DevConnect program.

PLANO, Texas – OnviSource Inc., a provider of highly affordable, fully integrated call center software product solutions and call center outsourcing services, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

 

OnviSource is the developer of the OnviCenter 6 product suite, an application/application family that delivers Workforce Optimization and Customer Interaction Management software solutions including call recording, speech analytics, quality assurance, compliance management, screen capture, workforce management and agent transaction automation. As a result, companies can significantly reduce costs, increase productivity and improve customer satisfaction.

 

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

 

"Membership in Avaya's developer community will help us deliver industry-wide, end-to-end and unified solutions to call centers and enterprises," said John Hird, Vice President of Product Marketing at OnviSource. "Building on Avaya's established and enterprise-wide voice and data infrastructure, and delivering fully integrated and compliant solutions to the market, OnviSource is capable of offering workforce optimization applications that can be seamlessly deployed, while reducing integration time and costs, improving network security and reliability and preserving customer's prior investments."

 

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

 

Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES) - a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

 

"Development partners like OnviSource are helping Avaya dramatically expand the options available to its customers," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We're able to provide the tools businesses need to change the way they work and to establish a true competitive advantage in the marketplace. They are able to use unified communications applications to make critical information readily available to both employees and customers, regardless of where they are or how they choose to communicate."

 

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training.  There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales.  OnviSource is a Gold member of the Avaya DevConnect program.

 

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

 

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

 

About OnviSource
OnviSource, Inc. is a Delaware Corporation headquartered in Plano (Dallas area), Texas with an Operations Center in Oklahoma. OnviSource is a leading provider of highly affordable and integrated Workforce Optimization and Customer Interaction Management software and award-winning outsourcing solutions. OnviSource's Customer Interaction Management product suite, OnviCenter 6, offers highly affordable, fully integrated software solutions for inbound and outbound call handling, workforce optimization, agent transaction automation and contact center business applications. OnviSource's award winning OnviServ offers performance-based and technology-enabled outsourcing services in telemarketing, campaign management, order processing-fulfillment and customer support. OnviSource has provided contact center solutions to thousands of business enterprises worldwide.

 

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