View All News

SJS Solutions Ltd Solution Now Rated "Avaya Compliant"

04-03-2009
  • Optymyse RT Wallboard application is compatible with key Avaya IP telephony, contact center solutions; Helps Cheshire County Council and other enterprises drive improvements in Customer Care, Agent motivation and Customer Retention

SJS Solutions Ltd announced that Optymyse RT Wallboard application is compliant with key IP telephony and contact center solutions from Avaya.

HAMPSHIRE, U.K. – SJS Solutions Ltd, a leading Call/Contact Centre optimization company, today announced that its Optymyse RT Wallboard application is compliant with key Internet protocol (IP) telephony and contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.

 

The Optymyse RT Wallboards use professional LCD screens to help businesses drive improvements in customer care, agent motivation and customer retention.  The application now is compliance-tested by Avaya for compatibility with Avaya CMS.

 

"Now that our Optymyse RT Wallboard Solution has successfully passed Avaya testing, we can offer real-time wallboard solutions to the Avaya community in the knowledge that integration will be quick and easy. The wallboard solutions have proved to be a cost-effective, efficient way to get the very best from the Avaya platforms. By working closely with Avaya, we have been able to ensure that our solution meets with their standards and gives Avaya users more choice when it comes to communicating real-time data to agents, team leaders and managers," Stephen Pace, CEO of SJS Solutions Ltd.

 

One of the companies benefiting from the interoperability of SJS Solutions Ltd and Avaya solutions is Cheshire County Council, which specializes in providing public services.
 
"At Cheshire County Council we are committed to providing the highest levels of customer service. The new SJS Wallboards give our agents an instant view of how well our contact centre is performing, plus shows how changes in agent behavior can impact customer experience. As a direct result of the wallboards, call wait times have been reduced by over 50% with significant improvements in other service levels. 
 
"We short-listed three wallboard suppliers and scored them on a combination of price and quality. SJS easily out scored their competition by offering a slick, flexible solution. Our management team appreciates the system versatility and, in particular, how easy it is to change the information being displayed on the wallboards. To improve communication we make extensive use of the scrolling message function. Previously we had to send emails to agents, and then prompt agents to read them, now agents are able to see important messages at a glance. We would like to extend a big thank you to the SJS team, their attitude; professionalism and flexibility have made this project a real success," Cheryl Parsons, Contact Centre Manager, Cheshire County Council.
 
SJS Solutions Ltd is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Gold member of the program, SJS Solutions Ltd is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J., where a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

 

"By offering compliance testing to the many innovative companies like SJS Solutions Ltd who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya.
 
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About SJS Solutions Ltd
Founded in 2001 SJS Solutions is a provider of Contact Centre Optimization Software. Our range of products provide easy-to-use, cost effective reporting and wallboard solutions for inbound and outbound call centres. SJS products are installed in a wide range of vertical markets including local authorities, express transportation, healthcare and finance. Our clients range in size from large multi-nationals to SME.

 

# # #

Categories: Press Releases
View All News