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SOURCE, Inc. Achieves Avaya Services Delivery Specialist Certification


SOURCE has demonstrated proficiency in the skills and qualifications needed for expert delivery of the full range of implementation services to Avaya customers.


DALLAS, Texas - SOURCE, Inc. today announced that it has achieved Services Delivery Specialist (SDS) certification from Avaya, a leading global provider of business communications systems, software and services. This SDS Implementation Specialist designation means that SOURCE has demonstrated proficiency in the skills and qualifications needed for expert delivery of the full range of implementation services to Avaya customers.


SOURCE has been an Avaya partner since 1996 and has maintained the company's highest-rated "Avaya Platinum Business Partner" designation every year since 2003. SOURCE provides today's large enterprise and small businesses with in-depth experience and the ability to apply Avaya technology to achieve a sustainable return on investment.


"Channel partners like SOURCE enable customers to be fully confident that they will receive the highest level of service for the care of their communications systems," said Carol Giles Neslund, vice president, North America Channel Sales, Avaya. "To achieve the SDS designation, SOURCE exhibited an outstanding record of success in serving customers, which they have taken to the next level through additional training and access to Avaya Global Services tools and methodologies. It gives us great pleasure to see SOURCE carry the Avaya SDS designation and know they are serving our customers."


"SOURCE is proud to have achieved this designation of excellence in implementation, demonstrating our commitment to produce top-quality results and return on investment for our clients," said Randy Trice, President at SOURCE.


The Avaya SDS program has four areas of designation, including Implementation Specialist for Authorized Avaya channel partners, Implementation Professional for services-only channel partners, Support Specialist and Integration Expert for Platinum, Gold and Silver-certified Avaya channel partners. Participating channel partners have access to Avaya Global Services methodologies and tools to help them deliver a quality service experience to customer. In addition, they receive a broad range of financial, sales, marketing and support benefits.



source: n. a thing or place from which something comes; a spring of water from the earth; a maker; one that supplies information and causes or creates.


For nearly four decades, SOURCE, Inc. has served as a highly successful point of origin for companies seeking a fresh stream of voice and data business communication solutions. From design to implementation and support, experienced and certified staff, and partnerships with the industry’s top technology providers, SOURCE keeps your business communications fluid and effective. You are our business. We are your SOURCE. Connect with us at, LinkedIn and Facebook.


About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit


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