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Braxtel Communications Selected for Membership in Avaya DevConnect Program

04-16-2010

Braxtel Communications, a contact center solutions company, has been selected for membership in the Avaya DevConnect program.


 

MELROSE, Mass. - Braxtel Communications, a Contact Center solutions company, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

 

Braxtel Communications is a software applications company that designs, develops, builds, installs and fully supports a suite of low-cost Open Source Contact Center applications globally. These applications are fully integrated with PBXs and IP telephony solutions using traditional communication technologies such as TDM, PRI, and BRI as well as the rapidly emerging Session Initiation Protocol (SIP) to strengthen customers' communications capabilities.

 

Braxtel Communications is the developer of Fluency and Contact Q, which provide Contact Center Modules comprised of Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Dialer and Call Recording features. As a result, companies can strengthen their communications capabilities by taking advantage of these functionalities.  

 

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

 

"Membership in Avaya's developer community will enable us to provide cost-effective, feature-rich open source Contact Center solutions for use with Avaya Small to Medium Enterprise (SME) solutions such as Avaya's Software Communication System (SCS). This will ultimately enable SMEs to deploy strategic business plans and key business imperatives focused on serving their customers more efficiently and effectively. Through this new relationship we will be able to partner with Avaya to address the increasing market need for low-cost, open source and SIP-based contact center applications," said Harry Finer, V.P. Americas of Braxtel Communications.

 

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

 

"We welcome the addition of Braxtel Communications to our rapidly expanding ecosystem of third party developers," said Eric Rossman, vice president, Developer Relations, Avaya. "Braxtel Communications' focus on SIP-based applications for Avaya products such as Avaya's SCS will provide more options for our SIP-enabled customers in the small-to-medium size enterprise marketplace."

 

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Braxtel Communications is a Gold member of the Avaya DevConnect program.

 

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

 

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About Braxtel Communications

Braxtel Communications provides comprehensive customer contact solutions that enable organizations to more easily, effectively and economically manage their customer interactions across multiple channels. With offices in Boston and Nottingham, England, Braxtel fully understands the cost to channel partners in adopting new technologies, and provides a complete and personalized process to ensure a fast but low cost adoption. For more information on Braxtel Products or our Business Partner Program, please contact Harry Finer, V.P. Americas at (781)665-1997 Ext. 2333 or e-mail at hfiner@braxtel.com or visit our website at http://www.braxtel.com

 

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