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Maxims at Resorts World Manila Treats Guests to 6-Star in-Room Multimedia Experience from Avaya


Avaya announced that Maxims Hotel at Resorts World Manila, the first 6-star deluxe casino hotel in Philippines, will use the Avaya Guest Media Hub in all its 170 suites when it opens in November.


MANILA, PHILIPPINES – Avaya, a global leader in enterprise communications systems, software and services, today announced that Maxims Hotel at Resorts World Manila, the first 6-star deluxe casino hotel in Philippines, will use the Avaya Guest Media Hub in all its 170 suites when it opens in November. The solution is the single largest deployment of the Avaya Guest Media Hub in Asia Pacific and will help Maxims ensure high guest satisfaction and staff productivity while generating revenue opportunities and cost savings.


Designed specifically for the hospitality industry, the sleek and avant-garde Avaya Guest Media Hub gives guests access to hotel services using an interface with all the ease of navigation of the latest smart phone or media player. From the time of check in, a guest’s name can be displayed on the Avaya Guest Media Hub assigned in his or her room. Each guest can simply tap the butler button on the touch-screen interface to connect to a designated butler and click to order, view useful information on hotel facilities, local weather forecasts, tourist places of interest, location maps and local promotions.


"Avaya's hospitality and mobile solutions complement the needs of a 6-class hotel such as Maxims. In any hospitality business, service is of premium importance, and we wanted something that would deliver the utmost efficiency," said Christopher McGonnell, Vice President of Hotel Operations of Resorts World Manila. "We want our guests to have an unparalleled experience, which is why we want to install something unique, that is not available presently in any other hotels in the country," McGonnell added.


Increased staff productivity is a key benefit for Maxims as it creates that six-star experience. Each room is assigned a butler who will personally attend to guest needs and requests. Mini bar inventories and room status updates are available in real-time, staff can move throughout the hotel and still be able to access, update and track the status of their tasks, target information content or promotions to a specific room or answer inquiries from guests instantly.


The Avaya solution provides an easy entry point for co-operative marketing with local venues, with easy to update features and icons. Maxims is able to promote not only the venues within the property, but also inform guests of restaurant and shopping alternatives throughout the Resorts World complex.


"The Avaya Guest Media Hub represents a revolutionary step in providing excellent service to guests and improving employee productivity," said Ed Doctolero, Senior Country Director, Avaya Philippines. "Guests can now communicate effortlessly with hotel staff and facilities – and with the outside world – all in true Web 2.0 fashion. Personal service at the touch of a button has never been more elegantly delivered."


The Avaya Guest Media Hub is helping hospitality customers create a bespoke service experience. It moves non-value-added transactions to the device and away from human interaction, freeing up resources to cater to guests' inpidual needs more effectively. It supports full-motion video streaming, adding video concierge and property tour capabilities. It intuitive, user friendly design encourages use. The device enables hoteliers to ensure room controls for temperature and lighting meet environmental norms. And by virtually eliminating the need for paper-based materials, such as the guest compendium and directory, doorknob placards, in-room menus, and dry-cleaning order forms, the "green" savings alone can amount to some $1.29 per available room night, or up to $80,000 annually for a property like Maxims.


About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit


About Resorts World Manila

Resorts World Manila is the newest and most exciting destination in the Philippines. Asia's newest playground is located at Newport City in Pasay, adjacent to the Ninoy Aquino International Airport (NAIA) Terminal 3. This entertainment and lifestyle hub houses Maxims Hotel, the first 6-star, all luxury-suite hotel in the country; Marriott Hotel Manila, a five-star lodging brand; and the upcoming Remington Hotel which will offer basic services and affordable amenities within everybody's reach.


Resorts World Manila will also feature The Newport Mall – an upscale mall that will feature the best luxury brands from all over the world. The mall is also slated to be "the stage" for the country's biggest and most prestigious events with its 1,500-seat Performing Arts Theatre.


Resorts World Manila – the place to PLAY.


About Travellers International Hotel Group, Inc (TIHGI)

Travellers International Hotel Group, Inc. is a joint venture between Alliance Global, Inc. and Genting Hong Kong and aims to raise the bar of luxury lifestyle and entertainment in the country. TIHGI is the owner of Resorts World Manila consisting of famous international brands such as Maxims Hotel, Marriott Hotel Manila and Remington Hotel.

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