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Strategic Products and Services Achieves Highest Level of Avaya Certification


The Services Expert certification means SPS has demonstrated the skills and qualifications needed to proficiently deliver the full range of implementation and support services to Avaya customers.


PARSIPPANY, N.J. - Strategic Products and Services (SPS), a global systems integrator, today announced it has achieved Services Expert certification from Avaya, a leading global provider of business communications systems, software and services.


The Services Expert certification means SPS has demonstrated the skills and qualifications needed to proficiently deliver the full range of implementation and support services to Avaya customers. Under the Services Expert program, SPS has achieved the Support Specialist and Integration Expert designations. This is the highest level of certification available from Avaya.


SPS is a systems integrator specializing in the design, installation and support of converged communication solutions, contact center, unified communications, network infrastructure and mobility solutions. SPS is a Platinum certified Avaya Connect channel partner with over 25 locations throughout North America. To support multi-national customers, SPS is a founding partner of the Intelligent Communications Alliance. The Alliance provides a consistent global approach to pricing, design, installation and support of Avaya and Avaya DevConnect Partner solutions.


Avaya completed an on-site service assessment to prove infrastructure, process and systems are in place within SPS to provide effective implementation and support services to Avaya Enterprise Communications, Unified Communications, Unified Messaging and Contact Center customers.


"Channel partners like SPS enable customers to be fully confident that they will receive the highest level of service for the care of their communications systems," said Carol Giles Neslund, vice president, US Channels, Avaya. "To achieve the Services Expert designation, SPS exhibited a standing record of success in serving customers, which they have taken to the next level through additional training and access to Avaya Global Services tools and methodologies. It gives us great pleasure to see SPS carry the Avaya Services Expert designation and know they are serving our customers."


SPS offers comprehensive voice, data and integrated solutions to customers of all sizes. With a 24x7 Network Operations Center, SPS offers a complete portfolio of TotalCare Services, including iCON remote management, to design, implement, manage and support client networks and communication applications.


"The SPS team is firmly positioned to help Avaya users get the most from their communication investments," said John Poole, SPS president and CEO. "The Services Expert designation confirms SPS has the infrastructure, process, and proven methodology to support Avaya customers at every level. Our award-winning team is committed to certification and our documented process ensures the highest level of quality and reliability."


The Avaya Services Expert program has four areas of designation, including Implementation Specialist for Authorized Avaya channel partners, Implementation Professional for services-only channel partners, Support Specialist and Integration Expert for Platinum, Gold and Silver-certified Avaya channel partners. Participating channel partners have access to Avaya Global Services methodologies and tools to help them deliver a quality service experience to their customers. Additionally, Services Experts receive a broad range of financial, sales, marketing and support benefits.


In addition to Avaya, SPS holds numerous certifications and partnerships that include Microsoft, HP, Extreme Networks, Juniper Networks, and others.


About SPS

With over 20 years of profitable growth and offices in more than 25 North American cities, Strategic Products and Services (SPS) designs and implements technology solutions to help customers be more efficient and competitive in their markets. SPS is a Platinum certified Avaya Connect channel partner with the prestigious Services Expert designation.


SPS specializes in Voice over IP (VoIP), contact center, network convergence, messaging, telecom expense management, consultative planning, and monitoring services. In addition to Avaya, Microsoft, Extreme Networks, HP, Cisco and Juniper Networks, SPS holds many authorizations and certifications with the partners that enable SPS to provide powerful solutions to businesses. (For a full partner listing, please visit


SPS has earned numerous awards and recognition from their strategic partners. SPS has been ranked in the top 300 of the VAR500, a listing of the largest information technology (IT) solution providers, integrators and service companies in North America for the past four years. Visit


About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit


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