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Avaya IP Office Awarded Frost & Sullivan's European Enterprise Product of the Year 2011

Avaya announced it has been awarded the 'Frost & Sullivan European Enterprise Product of the Year Award, 2011' for Avaya IP Office.
  • Frost & Sullivan, Growth Partnership Company, and independent panel of judges name Avaya IP Office the communications software or hardware product most valuable to clients across Europe in 2010/2011.
  • Product features and benefits, Go-to-Market strategy, value for money, market potential and customer adoption make up key evaluation criteria.


GUILDFORD, UK – Avaya, a global provider of business communications and collaboration systems and services, today announced it has been awarded the 'Frost & Sullivan European Enterprise Product of the Year Award, 2011' for Avaya IP Office, the company's flagship communications solution for small and medium-sized businesses.  


The companies evaluated for ICT Europe's 2011 Awards were selected by Frost & Sullivan analysts who assessed companies' revenues, market share, capabilities and overall contribution to the industry. Those that made the short-list of candidates were presented to an independent panel of judges consisting of industry executives from various ICT industry communities including leading IT and communications service providers, telecom vendors  and CTOs/CIOs of large corporations. 


The panel selected Avaya IP Office as the 'European Enterprise Communications Product of the Year 2011' based on value for money, features and benefits, Go-to-Market strategy, market potential and customer adoption.


"With IP Office, Avaya introduced role-based bundles, thanks to which small businesses no longer need to select from various application options. This removes the complexity of choosing the right communications solution for their particular needs. In Europe in particular, products designed for working on the road, for example, 'mobile worker' and 'power user' targeted at executives, are the top best-selling solutions."
Dorota Oviedo, Industry Analyst, Frost & Sullivan


"In today's tough economic environment, small and medium businesses need the best tools available to collaborate and compete more effectively. Avaya IP Office represents the best in advanced communications for this market, providing multiple unified communications and customer service capabilities, with a focus on simplicity and savings. We appreciate the recognition from a leading industry analyst firm - and its independent panel of judges - as well the recognition we receive from our customers, who have made Avaya IP Office the top product in its category."
Anthony Bartolo, General Manager, Unified Communications and Avaya Small and Medium Enterprise Division


Related Information:
Leadership: Avaya is now the leader in the small and medium business market with approximately 30 million telephony users on Avaya small and medium communications platforms.(1) 
Customers: Avaya recently passed 200,000 Avaya IP Office customers.(2)


Tags: Avaya IP Office, unified communications, small business, SMB, SME, contact center, mid-size business, medium business, communications

(1) Avaya calculations based on Dell'Oro market share reports. Figure represents Nortel and Avaya users of Traditional Key, Hybrid PBX - Small and IP-PBX systems since 2003.
(2) Based on internal Avaya sales figures, May 2011.


About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. To join our Growth Partnership, please visit


About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit


Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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