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Avaya Wins Malaysia Contact Center Applications Vendor of the Year for the Fourth Consecutive Year

  • Frost & Sullivan Malaysia Excellence Award for Contact Center Applications Recognizes Avaya's Vision and Global Leadership

Avaya was selected to win this award following annual research and deliberation by a panel of judges from the Malaysian telecommunications market.

Key Takeaways

  • The Frost & Sullivan Malaysia Excellence Awards is an annual event which recognizes outstanding performance by technology vendors  within Malaysia
  • Avaya receives Frost & Sullivan Malaysia Excellence Award for Contact Center Applications for an unprecedented fourth consecutive year


MALAYSIA - Avaya today announced it has received the Frost & Sullivan Malaysia Excellence Award for Contact Center. Avaya was selected to win this award following annual research and deliberation by a panel of judges from the Malaysian telecommunications market. The award comes in recognition of Avaya’s leadership and innovation within the Contact Center industry in Malaysia. Teh Chai Peng, Malaysia Country Director, Avaya, accepted the award at the 2011 Frost and Sullivan Malaysia Excellence Awards Banquet on 13 April 2011 at the Hilton Hotel in Kuala Lumper.


"Customers in Malaysia and around the world recognize Avaya as a leader in the contact center space, and this award is testament to the innovative solutions Avaya is providing. Our customers are laser focused on delivering excellent customer service, and our next generation contact center solutions enable them to do just that – combining rich contextual and presence-based information, and intuitive user interface with the latest in workforce optimization tools to deliver a people-centric contact center experience that we believe is second to none."


Teh Chai Peng, Malaysia Country Director



"Avaya continues to be a leader in the Malaysian Contact Center market, and has demonstrated continuous focus on the Malaysian market. With its strong channel network in Malaysia and the acquisition of Nortel Enterprise, Avaya continues to be the leading contact center applications vendor in the Malaysian market."


Shivanu Shukla, Associate Director, ICT Practice
Frost & Sullivan


Additional Resources

  • See Frost and Sullivan's website for details on the award:
  • See more information on Avaya contact center solutions:
  • Malaysia Airlines recently deployed Avaya contact center solutions:
  • See Avaya website for other Avaya information:

    Contact center, customer service, Frost & Sullivan, awards, Malaysia


    About Avaya
    Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit


    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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