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Johnson Controls Inc. to Improve Global Communications with Avaya

  • New technologies help support 1000 JCI locations and will help lower capital and operating costs

Avaya announced that Johnson Controls (JCI) will be upgrading to Avaya Aura® as the company's new global IP telephony platform.

BASKING RIDGE, N.J. – Avaya, a global provider of business communications and collaboration solutions and services, today announced that Johnson Controls (JCI) will be upgrading to Avaya Aura® as the company's new global IP telephony platform. This will provide new capabilities and a solution that supports the company's commitment to state of the art communication technologies and lower costs. Avaya Global Services will design, deploy and manage the entire operation, which will extend to over 1000 locations and 75,000 employees from three key hubs in North America, Europe and Asia-Pacific. 


The agreement extends the existing Avaya relationship with JCI as the company replaces its current PBX equipment with the Avaya Aura unified communications platform. JCI and Avaya have had a business relationship for over 10 years and both companies are pleased with this extension of the agreements.


"Avaya Aura will help JCI move to a whole new level of communications capabilities that have a tremendous potential to positively impact their business," said Joel Hackney, senior vice president, Global Sales and Marketing and president, Field Operations, Avaya. "Avaya Global Services will also be with them every step of the way to help ensure they have an unparalleled experience that maximizes that potential. We are thrilled that JCI has decided to extend its relationship with us."


The Avaya Unified Communication and Collaboration solutions being implemented by JCI include: Avaya Aura unified communications architecture with Session Manager, Communication Manager, Presence Services, Application Enablement Services, System Platform, Avaya Branch Gateway, Avaya Meeting Exchange, EC500, IBM Sametime Integration, Avaya one-X® Mobile and Avaya Aura Conferencing.


Additional Resources
Yankee Group Whitepaper: Accelerating Unified Communications with an Enterprise-Wide Architecture


About Avaya
Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit


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