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Tone's ReliaTel VoIP Management Solution Rated Compliant with Avaya Aura® Communication Manager 6.0

  • Helps Enterprises and Service Providers Proactively Manage VoIP Call Quality and Converged Network Performance to Ensure Voice Service Levels

Tone Software Corporation announced that its ReliaTel® VoIP management solution is compliant with key IP telephony solutions from Avaya.

ANAHEIM, Calif. — Tone Software Corporation, a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures, today announced that its ReliaTel® VoIP management solution is compliant with key Internet Protocol (IP) telephony solutions from Avaya, a global leader in business collaboration systems, software and services.


The ReliaTel solution provides comprehensive VoIP quality and service level management for converged environments, including real time VoIP QoS and QoE analysis and trunk performance reporting for Avaya Communications Manager through the SAT interface. The ReliaTel RTCP, SNMP, and SAT functionality is now compliance-tested by Avaya for compatibility with:  Avaya Aura Communication Manager 6.0.
Tone's ReliaTel manages both VoIP call quality and the underlying converged network infrastructure in a holistic manner. The management solution provides network and IT support teams with a unified management portal to rapidly and accurately pinpoint issues effecting network quality performance occurring at every segment across the converged environment.


"ReliaTel delivers the essential answers and capabilities today's service providers, VARs and enterprises require to effectively manage converged communications service levels from end to end – from the SIP trunks entering the LAN to the softphones on the desktops," commented Amit Kapoor, director of strategic technology advancement for Tone. "Through compliance testing with industry leaders such as Avaya, our mutual clients may be assured of interoperable solutions that leverage the latest technologies and provide value to drive business success."


Tone Software is a member of the Avaya DevConnect program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. 


As a Gold member of the program, Tone Software is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab.  There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"Development partners like Tone Software are helping Avaya offer customers a broad selection of standards-based solutions that are compliance-tested for interoperability," said Eric Rossman, vice president, developer relations, Avaya. "Tone's ReliaTel enables businesses to use communications more effectively, helping to drive strategic business objectives and successfully compete in today's global economy."


About Avaya
Avaya is a global leader in business communications and collaboration systems, providing unified communications, contact centers, data solutions and related services to organizations of all sizes around the world. For more information please visit  For more information on the Avaya DevConnect program, visit


About Tone Software Corporation
Tone Software Corporation is a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures. Tone’s ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire converged voice communications infrastructure, supporting the industry’s leading devices, networks and environments from multiple vendors on multiple platforms. By unifying multi-vendor VoIP QoS and converged network management and monitoring in one solution, Tone Software eliminates the need for expensive, equipment-specific management hardware, software tools or vendor-specific monitoring services. ReliaTel provides the ideal platform for managed service providers, VARs and enterprises who today must not only cost effectively manage their voice communications and infrastructure to assure service levels, but who also require a comprehensive management platform that fully supports their evolution to future communications technologies and innovations. For more information, go to

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