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Avaya Government Solutions Introduces New Hosted and Managed Communications Services for Federal Agencies


Avaya Government Outsourcing Solutions (GovOS) is a new family of hosted and managed services for unified communications, contact centers and data networking.

  • Unified communications, contact center and data networking capabilities offered as secure, predictable, utility-priced services.
  • Standardized Avaya Collaborative Cloud framework and federal cybersecurity expertise enable economies of scale and high return on investment for video, mobility and collaboration.
  • Agencies with aging infrastructure can quickly transform their operations and improve performance with minimal capital expenditures.

FAIRFAX, Va. – Avaya Government Solutions today introduced Government Outsourcing Solutions (GovOS), a new easy-to-implement family of hosted and managed services for unified communications, contact centers and data networking. Each service provides centrally managed solutions on a per user basis that comply with the unique security and certification needs of the U.S. Federal Government. 


Both civilian and defense agencies now have ready access to state-of-the-art features, and highly reliable communications and networking capabilities built around Avaya's Collaborative Cloud framework (previously announced here). This removes costly barriers to entry for new technology, and enables agencies to deploy specific services to users on demand.


Based on a highly scalable, SIP-based architecture, GovOS combines Avaya Aura™ unified communications applications, networking and services to support agencies of all sizes – from small remote offices to large organizations with tens of thousands of users. An agency can take advantage of the latest applications and infrastructure, while safeguarding information vital to the performance of their mission.


The new services are offered in two configurations. They can be delivered as private, hosted services with local survivability over a highly-secure and reliable Avaya Government Solutions cloud-based infrastructure, or as a private managed service over the organization's own network. In both instances, a dedicated Federal Network Operations Center delivers around-the-clock service and support for the new applications and underlying infrastructure – leveraging rigorous processes and best practices based on ITIL standards for IT service management. 


For a predictable monthly rate per user, organizations using Avaya GovOS services can readily incorporate the latest collaborative communications applications, including mobility solutions and video. They will be able to operate more productively, streamline decision-making, re-engineer business processes and deliver seamless support to office staffers, mobile workers and telecommuters. 


Both unified communications and data networking services are available now. Contact center applications are expected to be added to the AvayaGovOS platform later this year.


The new Avaya GovOS services comply with rigorous security certification standards established by the Federal Information Security Management Act (FISMA) and with emerging standards for Risk and Authorization Management Program (FedRAMP) accreditation. 


Federal agencies can order Avaya GovOS services through a variety of government contracts.


Executive Quote
"Federal organizations with aging infrastructures now have a more affordable and secure way to migrate to new collaborative communications capabilities, including mobility, video and more. With Avaya GovOS, they can reduce costs, transform their operations and respond to a variety of federal policy initiatives – from support for telecommuters to new outbound emergency notification programs."
--Chris Formant, President, Avaya Government Solutions


Analyst Quote

According to Gartner analyst Dan O’Connell, "The public sector requires the delivery of collaborative communications applications over a highly secure cloud framework.  Cloud-based delivery models – and hybrid solutions using a client’s own infrastructure – can be especially advantageous to federal agencies, enabling them to affordably roll out new capabilities and quickly expand to meet demand."


Additional Facts
• Internal Avaya Government Solutions estimates show the average federal organization will save 25 percent of its communications budget over a three-year period with Avaya GovOS services.
• Avaya Government Solutions receives high marks for the custom cloud services it currently delivers to a large federal agency with more than 90,000 users – scoring 9.8 on the most recent Federal IT dashboard.


Additional Resources
Avaya Collaborative Cloud


Tags: Avaya, Avaya Government Solutions, cloud, unified communications, collaboration, contact center, government solutions, business communications, telecommuting, mobility solutions, cybersecurity


About Avaya Government Solutions
Avaya Government Solutions is a provider and integrator of secure, certified business collaboration and communications solutions, providing unified communications, contact centers and networking to government agencies of all sizes around the world. Avaya Government Solutions leverages its professional services capabilities and cyber-security expertise to create technology platforms that streamline inter-agency communications and bring the right people together in the right context with the information they need. Please visit for more information.


About Avaya

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit


Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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