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Avaya Recognized by Frost & Sullivan for Delivering Superior Communications Solutions to Healthcare Customers


Avaya has received Frost & Sullivan's 2011 Customer Value Enhancement Award for delivering superior customer communications to healthcare customers using unified communications.

  • Avaya receives Frost & Sullivan 2011 Customer Value Enhancement Award for improving patient care with unified communications
  • Avaya recognized for having "dedicated resources that are tuned in to anticipate, prepare and respond quickly to changing healthcare requirements"


BASKING RIDGE, N.J. — Avaya, a global provider of business communications and collaboration systems and services, today announced it has received Frost & Sullivan's 2011 Customer Value Enhancement Award for delivering superior customer communications to healthcare customers using unified communications (UC). Frost & Sullivan is an independent research firm that annually recognizes best-in-class companies for excellence in growth, innovation and leadership. 


Avaya received the award for its continuous focus on customer value enhancement for healthcare clients. According to Frost & Sullivan, this is driven by the company's dedicated internal resources, solutions portfolio and a commitment to providing open architecture support. Other characteristics companies must demonstrate to win the Frost & Sullivan Award for Customer Value Enhancement include:

  • Excellence in implementing strategies that proactively create value for customers with a focus on improving return on investment (ROI).
  • Focus on enhancing the value that customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.


Avaya is a global provider of UC applications in the healthcare market, and approximately 5,500 healthcare facilities worldwide have deployed Avaya technology. The company's healthcare solutions portfolio helps hospitals, healthcare organizations and care providers anticipate, prepare and respond to changing market requirements, including trends in care coordination, patient interaction and telehealth/home-care delivery.


Avaya solutions encompass the entire lifecycle of patient care—from pre-admission preparedness and the delivery of care in treatment to post-discharge care and follow-up. Avaya is showcasing its UC innovations in mobility, social media and videoconferencing at the recent 2012 HIMSS Conference and Exhibition in Las Vegas. Read more about the Avaya Healthcare Solutions debuted and demonstrated at HIMSS here


Supporting Quotes:
"Avaya has dedicated resources that are tuned in to anticipate, prepare and respond quickly to changing healthcare requirements, such as policy and regulatory compliance, and user demands, such as increasing nurses' time with patients, improving patient workflow and improving mobility. Avaya's offerings in the healthcare arena have been consistently focused on delivering superior levels of patient care, leading us to award them the 2011 Global Customer Value Enhancement Award in UC Technologies."
--Alaa Saayed, senior industry analyst and ICT team leader, Frost & Sullivan


"This recognition from Frost & Sullivan reinforces the consistent value Avaya delivers to healthcare companies through our unified communications and collaboration offerings. We are helping healthcare providers around the world improve clinical workflows, patient care and remote and home-based care with a wide range of innovative communications solutions."
--Sanjeev Gupta, general manager, Avaya Healthcare Solutions.


Tags: Avaya, patient safety, hospital productivity, patient workflow, Frost & Sullivan, UC technologies, HIMSS, healthcare, unified communications, BYOD, mobility


About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit


About Frost & Sullivan:
Frost & Sullivan, the growth partnership company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. To join our Growth Partnership, visit


Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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