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Avaya Unified Communications Solutions Supports Growth in Hong Kong International Airport


Avaya announced that its Avaya Aura unified communications solutions have been chosen by HKIA to replace its Airport Telephone System.

  • Technology investment ensures smooth migration to a reliable and future-proof architecture
  • New solution delivers seamless voice communications for airport operations and related business activities
  • Highly scalable platform can easily expand to accommodate future passenger growth

Hong Kong – Avaya, a global provider of business communications and collaboration systems and services, today announced that its Avaya Aura® unified communications solutions have been chosen by HKIA to replace its Airport Telephone System.  The Avaya solutions will efficiently connect HKIA’s office building and two terminals, and provide HKIA with a reliable and future-proof platform that can be easily expanded to accommodate business growth and integrate new communications technologies.


HKIA handled nearly 54 million passengers in 2011 and is one of the ten busiest passenger airports in the world. It is also the busiest cargo airport in the world, handling nearly 4 million tonnes of cargo a year.  It has been renowned as the World’s best airport more than 50 times in various awards since its opening in 1998.  Last year, HKIA released a 20-year blueprint for the airport's development, the Hong Kong International Airport Master Plan 2030, for consultation in order to prepare for future growth. In March 2012, the Government gave its in-principle approval for HKIA to adopt, for planning purposes, a three-runway system as the future development direction. A highly efficient communications system is critical for the success of this initiative.

To better support current and future demands, HKIA looked for a voice communications solution to replace the Airport Telephone System with a hybrid platform supporting analog, digital and Internet Protocol (IP) based voice communications in a smooth and secure manner. Avaya was chosen for this critical project due to the reliability and scalability of its solution and a smooth migration plan which would mean minimal disruption for staff and passengers. The Avaya solution is based on Avaya Aura, the core communications platform, and comprises Avaya Aura Communications Manager, Avaya Aura Session Manager, and Avaya Modular Messaging.  The design boasts high availability to ensure business continuity, which is paramout for organizations like HKIA.  For example, if the primary server fails, the backup will automatically take over without disrupting communications and business.

The new system leverages Session Initiation Protocol (SIP) architecture, which is based on open industry standards and can support rich content and applications across a variety of devices.  As a result,  HKIA will be able to deploy both digital phones and analog phones to facilitate smooth migration and ensure least impact to the existing users.  The system will support more than 6,000 end points in the Airport including HKIA’s office buildings and two terminals, and can easily expand when needed.

With Avaya Aura Call Center Elite, HKIA will also set up a customer services center to ensure all passengers using the airport recive a consistent, high quality customer experience. The system is designed in a way that emergency calls will be given high priority to ensure they are addressed in time.

The project is expected to be completed by December 2012.  This announcement highlights Avaya’s commitment to bringing The Power of We™ to every Avaya customer to help drive faster collaboration, smarter decisions and better business results.


"The Avaya solution will provide HKIA with an up to date, secure and reliable voice communications platform to facilitate airport communications and enhance customer service. For a high-performing global hub like Hong Kong, communications efficiency and responsiveness to customer needs are of paramount importance. We are delighted to be supporting HKIA in this crucial stepping stone on the way to achieving its future developments."
Timothy Mak, Managing Director, Hong Kong & Taiwan, Avaya


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Tags: Avaya, Aura, Session Manager, Collaboration, unified communications, tablets, smart phones, airport, Hong Kong


About Hong Kong International Airport
HKIA is an international and regional aviation centre connecting about 160 destinations around the world, including around 40 in the Mainland.


To learn more about HKIA, please visit


About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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