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ReliaTel VoIP & UC Management Rated Compliant with Avaya Aura CM - CDR

  • Helps Managed Service Providers and Enterprises Troubleshoot and Resolve VoIP Quality and Network Performance Issues to Ensure Voice and UC Service Levels

Tone Software Corporation announced that its ReliaTel® VoIP and UC management solution is compliant with key collaboration solutions from Avaya.

ANAHEIM, Calif. — Tone Software Corporation, a leading provider of comprehensive voice quality and network monitoring and management software for converged telecommunications and IT infrastructures, today announced that its ReliaTel® VoIP and UC management solution is compliant with key collaboration solutions from Avaya, a global provider of business collaboration systems, software and services.


The ReliaTel solution is a complete service assurance platform that helps managed service providers and enterprises proactively manage VoIP QoS, SIP Trunks and UC network performance to meet their service level agreements, increase operations efficiency, lower costs and drive higher communications ROI. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager using the CDR interface.

Expanded Call Details Enable Network Optimization and Rapid Resolution of VoIP Quality Issues


ReliaTel correlates CDRs with call quality metrics to present detailed QoS diagnostics and analytics for each completed call. When quality degrades, ReliaTel users have access to CDR metrics not available in standard Real-time Transport Control Protocol (RTCP) based QoS metrics, such as number dialed, caller ID, Trunk Access Code (TAC), trunk group and circuit number. The ReliaTel solution using Avaya CDR information provides per-call details, trunk group level performance, hourly, daily, call duration and call type trends. This information enables customers to resolve VoIP quality issues easily and perform network optimization to ease congestion and reduce quality degradation during peak hours.


"ReliaTel delivers increased value for Avaya users by fully integrating RTCP metric analysis with Avaya CDR data, enabling voice support teams to more rapidly troubleshoot voice quality issues," stated Amit Kapoor, Director of Strategic Technology for Tone Software. "The ReliaTel CDR solution provides both enterprises and managed service providers with the accurate, actionable data necessary to ensure ongoing, sustainable voice quality and service levels."


ReliaTel and Avaya Aura Communication Manager Drive Higher Business Productivity


Tone Software is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  


As a Technology Partner, Tone Software is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.


"By completing DevConnect compliance testing, Technology Partners like Tone Software are helping Avaya customers leverage maximum benefit from their investments in interoperable, standards-based communications solutions," said Eric Rossman, vice president, developer relations, Avaya. "Using Tone's ReliaTel solution with Avaya communications technology enables companies to deliver the quality and user experience necessary to drive higher business productivity with ease."


About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.  For more information please visit  For more information on the Avaya DevConnect program, visit


About Tone Software
Tone Software Corporation is a global provider of comprehensive VoIP, UC, and network management solutions for telecommunications and IT infrastructures. Tone's ReliaTel provides managed service providers, value added resellers (VARs) and enterprises with a unified solution to manage their entire communications environment, across virtually any technology mix. By unifying the management of multi-vendor VoIP QoS, UC, and converged network performance, ReliaTel provides the ideal platform to cost effectively ensure the quality, capacity and service levels necessary for today’s advanced business communications. For more information, follow Tone on Facebook or Twitter.


For ReliaTel information, visit the ReliaTel Convergence Management page.

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