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SAAED Signs Framework agreement with Avaya to Enhance Communication of UAE Roadside Assistance

  • SAAED – Abu Dhabi’s ministry of interior arm for roadside assistance – signs with Avaya to help increase staff mobility, efficiency and resiliency

SAAED has signed a framework agreement with Avaya as the solutions partner for all of SAAED’s networking, unified communications and contact center needs in the Middle East.

DUBAI, UNITED ARAB EMIRATES: SAAED, the UAE-based traffic accident service provider, has today at GITEX signed a framework agreement with Avaya as the solutions partner for all of SAAED’s networking, unified communications and contact center needs in the Middle East. The agreement equips SAAED’s staff with Avaya’s end to end state of the art solutions in order to properly address all traffic-related issues, including minor accidents, breakdowns, insurance claims and auto repair logistics.


This ground breaking partnership allows SAAED to enhance its overall communications with Avaya's solutions for networking, mobility with unified communications, and contact center technology across its sites, designed to increase performance, reduce costs and accelerate the response time of SAAED staff.  It also encompasses a broad suite of Avaya technology solutions and expertise, enabling Avaya to implement, source, manage and enhance technology operations throughout SAAED networks. By using Avaya for this complete end-to-end implementation, SAAED can move to a standardized communications model, creating a centralized system to manage all of its operations.
Taking part in today's framework agreement signing on the Ministry of Interior stand at GITEX were Chairman &Board Director H.E. General Hussein Al Harethi, who also serves as Director General of the Abu Dhabi Traffic Department, as well as Ibrahim Yousef Ramel, Chief Executive Officer of SAAED.  Representing Avaya were Michael Bayer, Avaya President, Europe Middle East and Africa and Nidal Abou-Ltaif, Avaya Vice President of Middle East, Africa and Turkey.


"Avaya has a solid track record across the Middle East in successfully delivering innovative solutions to some of the region's largest public sector departments, banks, and telecoms companies. Our expertise in working with the police and other civil service departments in the UAE as well as Avaya’s proven networking, mobility and contact centre solutions will enable the SAAED initiative to benefit staff throughout the UAE."

- Nidal Abou-Ltaif, VP of Middle East Africa and Turkey, Avaya


"The swift and efficient resolution of traffic issues is key, and SAAED has chosen Avaya as its communications partner in part due to the proven reliability and customer-related benefits of the Avaya solutions. Innovations that Avaya can provide can increase productivity and mobility of staff resulting in safer roads for motorists throughout the UAE."
- H.E. General Hussein Al Harethi, Chairman & Board Director SAAED as well as General of Traffic Department, Abu Dhabi


Saaed is a UAE-based company with regional and international partners that roots over a half century of excellence in different fields of business and beyond.Due to the need of the Emirate market in particular and Gulf market in general, even the Middle East region, to control managing simple car accidents in a way to be controlled and easily handled by the interested parties. SAAED works on applying systems to meet with the requirements of all the parties, even to comply with the anticipated future development. Since SAAED provide technical solutions and modern smart systems related to cars, elite of specialized engineers are involved in various fields. Our company is the first in the region in its specialization in which it provides the reconstruction of accident scene and evaluating costs of repairing. This is done by using advanced techniques in communications and database for all recently produced vehicles.


About Avaya
Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit

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