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Tone Software Solution Now Rated "Avaya Compliant"


Tone Software Corporation announced that its ReliaTel VoIP and UC management solution is compliant with key messaging solutions from Avaya.

  • Tone's ReliaTel VoIP and UC management solutions are compatible with key Avaya messaging solutions
  • Helps managed service providers and enterprises proactively manage VoIP QoS and UC network performance to ensure voice service levels


ANAHEIM, Calif. — Tone Software Corporation, a leading provider of comprehensive voice quality and network monitoring and alarm management software for converged telecommunications and IT infrastructures, today announced that its ReliaTel® VoIP and UC management solution is compliant with key messaging solutions from Avaya, a global provider of business collaboration systems, software and services.


The ReliaTel solution is a complete service assurance platform that helps managed service providers and enterprises proactively manage VoIP QoS, SIP Trunks, and UC network performance to meet their service level agreements, lower operational costs and drive higher business ROI from their communications technologies. The application is now compliance-tested by Avaya for compatibility with: Avaya Modular Messaging 5.2. ReliaTel uses the SNMP interfaces from the Avaya Modular Messaging system (Avaya Messaging Storage Server (MSS) and Avaya Messaging Application Server), to provide alarm monitoring.


"ReliaTel provides both deep analytics and broad visibility across the entire voice and data ecosystem, delivering the critical quality and performance necessary for businesses to communicate, collaborate and innovate," commented Amit Kapoor, director of strategic technology for Tone. "Through compliance testing with Avaya, our mutual clients are assured of interoperable solutions that seamlessly integrate into the overall unified messaging strategy of their businesses."


ReliaTel provides SNMP monitoring and alarm management for Avaya Modular Messaging, including device health and connectivity. Further, ReliaTel manages VoIP and UC servers and gateways, voice and data network components, TDM PBXs and call center devices through a unified management platform.


Tone Software is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, Tone Software is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  


"Technology partners like Tone Software are helping Avaya offer customers a broad selection of interoperable, standards-based communications solutions," said Eric Rossman, vice president, developer relations, Avaya. "As a result, companies can confidently build their communications infrastructure to fit their business today, knowing that their investments will continue to deliver ROI as they evolve and progress."


About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit For more information on the Avaya DevConnect program, visit


About Tone Software
Tone Software Corporation is a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures. Tone's ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire voice communications infrastructure, supporting the industry's leading devices, networks and environments from multiple vendors on multiple platforms. By unifying multi-vendor VoIP QoS and converged network management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity and service levels of the critical communications systems that drive their business. For more information, go to

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