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AMTELCO Soft Agent Solution Now Rated "Avaya Compliant"


AMTELCO announced that the Soft Agent application is compliant with key contact center solutions from Avaya.

The Soft Agent application, which helps healthcare organizations streamline enterprise-wide communications, is compatible with key Avaya contact center solutions.


AMTELCO, a leading provider of innovative call center applications, today announced that the Soft Agent application is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication solutions.


Soft Agent 4.0 helps organizations streamline and simplify communications using intuitive call flow navigation to effortlessly guide agents through calls. Soft Agent 4.0 is now compliance-tested by Avaya for compatibility with:

  • Avaya Aura® Contact Center 6.2 and Avaya Communication Server 1000 7.5. 
  • Avaya Aura® Application Enablement Services 6.2 and Avaya Aura® Communication Manager 6.2.

AMTELCO’s Vice President of Research and Development, Kevin Beale said, “Completion of compliance testing confirms AMTELCO’s commitment to a strong relationship with Avaya and providing state of the art solutions to our healthcare customers.”


A number of healthcare organizations are benefiting from the interoperability of Soft Agent and Avaya solutions, offering them a solution that helps improve performance, increase accuracy, and reduce costs.


AMTELCO is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.


As a Technology Partner, AMTELCO is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.


"Technology partners like AMTELCO help Avaya users take advantage of the latest technology in call processing and communications," said Eric Rossman, vice president, developer relations, Avaya.


About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit For more information on the Avaya DevConnect program, visit


As a leading provider of innovative communication applications for more than 35 years, AMTELCO has its roots in the early 1950s when its founder, William J. Curtin, invented and patented solutions for his call center. With AMTELCO systems currently in operation in all 50 of the United States, and in more than 20 foreign countries, AMTELCO customers process thousands of calls each month. AMTELCO is well-known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by AMTELCO’s superior five-star service and support.


The 1Call pision of AMTELCO is the leader in developing software solutions and applications designed for the specific needs of the healthcare and higher education call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line. Recent additions include miSecureMessages secure smartphone/tablet paging and two-way messaging, and miOnCall on-call scheduling.



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