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Avaya IP Office Delivers Significant TCO Benefits for Mid-Sized Business Collaboration in Independent Lab Test


Avaya announced the results of a study by leading independent test lab Tolly Group, which found that the company's Avaya IP Office collaboration solution outweighed the competition.

  • Head-to-Head test by Tolly Group reveals Avaya IP Office averages 32 percent lower Total Cost of Ownership (TCO)  and 30 percent lower upfront costs over the competition
  • Avaya solution also recognized for reducing maintenance requirements by up to 33 percent, and offering faster and easier installation

Santa Clara, Ca. – Avaya today announced the results of a study by leading independent test lab Tolly Group, which found that the company's Avaya IP Office collaboration solution outweighed the competition, delivering significant Total Cost of Ownership (TCO) benefits to the small and medium enterprise (SME) market. TCO represents the actual cost of owning a product over a period of five years, and includes the cost of acquisition, installation, power consumption and maintenance.


Tolly evaluated the latest version of Avaya IP Office in mid-size enterprise environments of 100, 400 and 700 users versus a Shoretel unified communications platform  of the same size. In the independent "head-to-head" test commissioned by Avaya, Tolly found that Avaya IP Office 8.1 received top marks, delivering an average of 32 percent TCO savings for this market. The calculations included a savings of 38 percent for 100-employee firms; 29 percent for 400 employees; and 30 percent for 700 employees.


The Avaya IP Office collaboration solution meets the needs of small and mid-size businesses, home offices, and branch offices of large enterprises by enabling employees to unify feature-rich communications using their device of choice. In addition to TCO benefits, Avaya IP Office was cited in the Tolly Group report for ease-of-use and fast installation, stating: "Tolly engineers found that Avaya IP Office 8.1 easily scales as businesses grow in both size and requirements by simply adding phones and applications." Additionally, the report cited further simplification through "the inclusion of the one-X™ Portal client…to allow easy and secure access to the Avaya telephony, messaging, mobility and conferencing applications."


Other conclusions from the Tolly Group test stated that Avaya delivered:

  • 30 percent lower upfront costs, including lower costs for phones, licenses and hardware.
  • 33 percent lower maintenance costs over five years.
  • 41 percent less energy consumption for phones.
  • Fast installation; Tolly was "able to deploy and upgrade the IP Office (100-user solution) within 10 minutes of initial power on."

Executive Quotes:
"Having a collaboration solution that is cost effective to install and easy to use is essential to today's small and mid-size enterprises as they accelerate their adoption of advanced communications. Our comprehensive evaluation determined that Avaya IP Office provides today's companies with superior Total Cost of Ownership (TCO) and delivers a simpler, more cost-effective way to gain new levels of collaboration and customer service across their business."
--Kevin Tolly, founder, Tolly Group


"Avaya understands the unique communications needs of small and mid-size enterprises, ensuring they have easy access to the most sophisticated collaboration capabilities available. We focus on delivering a solution that is easy to deploy, use and maintain, and the Tolly Group findings reinforce this vision of accelerating SME collaboration, while reducing Total Cost of Ownership (TCO) for this price-sensitive market segment."
--Stephane Lamarre, senior director, small and mid-size enterprise marketing


"The latest version of Avaya IP Office enables us to provide clients with a smart and comprehensive range of mobility and collaboration features, while keeping a close eye on budgets. The solution's TCO accolades are well-earned, helping businesses drive savings both immediately and in the long-term. This is why I see more clients investing in Avaya IP Office at the core of their communications infrastructure, and extending it out to other locations based on business demand."
--David Dart, CEO, Vive Communications, Avaya Business Partner


For the full Tolly Group report, please visit here. For more information on the Avaya IP Office solution, please visit here.


Tags: Avaya, Tolly Group, Avaya IP Office, TCO, small and medium business communications, small office, SME, SMB, unified communications, contact center


About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit

1Tolly, March 2013. Pricing current as of February 2013, sourced by third-party reseller of both Avaya and Shoretel Solutions, with applicable vendor discounts. Pricing includes estimated power cost for 5 years.

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