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Synexus Transforms Via Avaya Real-Time Collaboration and Avaya Networking Implementation


Avaya announced that Synexus has selected Avaya's IP Office, Scopia, and a full complement of Avaya Networking products.

  • Use of Avaya products will increase productivity and enable multi-location collaboration across international sites
  • Synexus expects 20 percent saving on the annual travel and accommodation costs for the UK business by using Scopia videoconferencing
  • Aggressive international expansion plan now fully supported by Avaya technology infrastructure

Guildford, UK – Avaya, a global provider of business collaboration and communications solutions and services, today announced that Synexus, a UK-headquartered specialist in clinical trials for pharmaceutical and biotechnology companies, has selected Avaya's IP Office, Scopia, and a full complement of Avaya Networking products to increase productivity and ensure multi-site collaboration across its 26 research centres in nine countries.


At Synexus, global expansion created significant pressure on the business, requiring service consistency and adherence to local and regional regulatory standards. From an operational perspective, Synexus also wanted to improve the communication and collaboration capabilities for its international workforce, while controlling costs associated with IT infrastructure.


Avaya partner Digital Exchange Products (DXP), a specialist systems integrator, led the transformation of Synexus together with Tony Healy, group IT director, Synexus. In less than a year, DXP used Avaya to fully virtualise the UK network and create a disaster recovery system, and installed Avaya IP Office in every UK location, together with Scopia video conferencing.


"We tackled the UK problems in less than 12 months, and we've got the rest of the world next. I believe IT is the cornerstone of any business. Every part of business relies on IT; the first thing any of us do in the morning is turn on the computer. Previously, there was no real management of IT within the business. That has now changed, and the new, improved network is now capable of supporting the required productivity tools. Our infrastructure is now resilient and fit for purpose."


"We are delivering a flexible converged IT solution to improve Synexus's competitive edge and business agility. Delivering significant cost savings and better management information, we are enabling the business to improve productivity and control costs."


"Avaya's real-time collaboration technology offers businesses a tremendous opportunity to increase the productivity of any workforce by offering completely flexible solutions such as video as well as calling systems like Avaya IP Office, which are designed for expanding businesses. When underpinned by Avaya Networking, and delivered by an Avaya partner, you have a recipe for technology success."


Avaya, IPOffice, Clinical Trials, Real-time Collaboration, Scopia, Avaya Networking, SME


About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit


Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.



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