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Tone Software's ReliaTel Solution Now Rated "Avaya Compliant"


Tone Software Corporation announced that its ReliaTel VoIP and UC management solution is compliant with key collaboration solutions from Avaya

Helps Enterprises and Service Providers Proactively Manage VoIP Call Quality and UC Performance to Ensure Business Communication Service Levels.


ANAHEIM, Calif., — Tone Software Corporation, a leading provider of comprehensive voice quality and unified communications management software for converged voice and IT infrastructures, today announced that its ReliaTel® VoIP and UC management solution is compliant with key collaboration solutions from Avaya, a global provider of business collaboration and communication solutions.

The ReliaTel solution is a complete service assurance platform that helps managed service providers and enterprises proactively manage VoIP QoS, SIP Trunks, UC services, and underlying network performance to meet their service level agreements, increase operational efficiency, lower support costs and drive higher value from collaboration technologies.


The application is now compliance-tested by Avaya for compatibility with: Avaya Aura® Communication Manager 6.2 using SNMP for alarm monitoring and System Administrator Terminal (SAT) for trunk group performance reporting.


Eliminate Quality Degradation and Network Congestion to Optimize Operations with ReliaTel

ReliaTel monitors and manages faults, voice quality, performance, traffic and capacity across virtually any mix of VoIP and UC technologies, TDM PBXs and network infrastructure components via a wide variety of configurations, all from a unified management portal. Further, the ReliaTel Reporting solution provides customizable CDR, traffic, capacity and performance reports that help Enterprises and Managed Service Providers eliminate quality degradation and network congestion to better optimize operations.


"ReliaTel delivers broad visibility, deep analytics, and control over the quality, performance, and service levels today’s Enterprises and Managed Service Providers require from their VoIP and UC technologies," commented Shirley Balarezo, president,  Tone Software. "Through Avaya compliance testing, our mutual clients are assured of interoperable solutions they can rely on to communicate, collaborate, and innovate."


Derive Stronger Business Value from Standards-based, Compliance Tested Solutions


Tone Software Corporation is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, Tone Software is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  


"Communication and collaboration fuels every aspect of business today, and Technology Partners like Tone Software are helping Avaya customers derive stronger business value from their investments in standards-based collaboration solutions," said Eric Rossman, vice president, developer relations, Avaya. "As a result, companies can confidently adopt technologies that seamlessly integrate into the overall unified communications strategy of their businesses."


Additional Resources on the Avaya DevConnect Marketplace:

About Avaya


Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit


About Tone Software


Tone Software Corporation is a global provider of comprehensive monitoring and management solutions for converged telecommunications and IT infrastructures.  Tone’s ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire communications infrastructure, supporting the industry’s leading devices, networks and environments from multiple vendors on multiple platforms.  By unifying multi-vendor VoIP QoS and UC management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity and service levels of the critical communications systems that drive their business.  Follow Tone on Facebook or Twitter.


For more information, visit the ReliaTel Convergence Management page.

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