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Avaya: Investment in Innovation Leads to 75 New Irish Jobs


Galway, Ireland. – November 10, 2014 – An Taoiseach, Mr. Enda Kenny T.D. and Avaya, a global leader in business communications and engagement technologies, today announced the creation of 75 new highly skilled roles at Avaya’s Customer Engagement Centre in Galway, Ireland.

The investment is supported by the Department of Jobs, Enterprise and Innovation through IDA Ireland.

Avaya will expand its R&D facility in Galway, one of its global innovation centres. The expanded team will focus on developing business critical customer and team engagement technologies and next generation networking products.

Avaya is recruiting staff in a multitude of positions, including research and development, engineering, finance, IT, and administrative support. Details on these new roles can be found on -

Avaya currently employs over 400 people in Galway of which 245 are engaged in R&D activities.

Avaya is one of the world’s most innovative technology companies holding 5,934 patents and patent applications worldwide. It has been named one of the World's Top 100 Most Innovative Organizations by Thomson Reuters three out of the last four year.

Speaking at today's announcement, Taoiseach Enda Kenny TD said, "I'm delighted that Avaya is expanding its 400-strong workforce with the addition of 75 new jobs, which is great news for Galway. The Government's ambition is to secure the growing economic recovery and get our people back to work. Supporting sectors where highly skilled jobs can be created is one of our priorities and Avaya's expansion of its R&D facility is very welcome in that regard."

Jason Flynn, Country Manager, Ireland, Avaya "The expansion of our Galway Customer Experience Centre will ensure that world class innovation continues to thrive at Avaya and in Ireland. Avaya is uniquely positioned in the marketplace. An impressive heritage in telecommunications innovation coupled with our ongoing investment in R&D will ensure we continue to deliver world class engagement solutions and genuine business advantage to our customers."

Minister for Jobs, Enterprise and Innovation Richard Bruton TD said "Encouraging companies to engage in R&D activities is a key part of our jobs plan, and we have put in place a range of measures to support more companies in this area. Increasingly, we are focusing on turning the good ideas that we have developed through investments in this area over the past decade into good jobs. Today’s announcement that Avaya, one of the world’s most innovative companies, is to create a further 75 jobs in Galway is a great boost for the West and a further example of what is possible in this area. I look forward to working with Avaya as they continue to develop their business and create more high-end jobs in Galway".

Martin Shanahan, CEO IDA Ireland said: "Galway has been a hub of innovation for years with a succession of major companies choosing the city as their preferred location to research and develop their businesses. Being a University City, Galway can provide a pool of highly-skilled talent from which Avaya can attract their workforce. The quality of the lifestyle in Galway is another issue that comes up regularly when we talk to IDA clients locating in the region. Quality of life is an increasingly important component in the decision-making process that companies go through when deciding where to locate their business.

About Avaya:
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

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