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Kempinski Mall of the Emirates Introduces Guest Services via Smart Phone

  • Kempinski calls the new services the ‘smartest guest experience in the region’, partnering with Mall of the Emirates to merge retail and hospitality experience
  • Launching in December, they will provide fully interactive hotel services on any device; plans for in-room shopping being discussed for future rollout
  • Using a futuristic network, Kempinski will be able to connect over 1 million guest devices within the hotel

Dubai, UAE – Kempinski Mall of the Emirates today announced the launch of what they are calling the ‘smartest guest experience in the region,’ with the roll-out of hotel services for smart phone. Beginning in December 2014, room service, dry cleaning, facilities bookings, among other guest services will be available to guests on any mobile, as the luxury hotel installs a new network capable of connecting the more than 1 million mobile devices coming through its doors every year. 

Kempinski’s introduction of the world class interactive platform will make Kempinski Mall of the Emirates the smartest luxury hotel in the region, and plans are in place to integrate online shopping with the Mall of the Emirates from inside the hotel. Guests of the future will be able to log on via smart phone, shop online at stores within the mall from the comfort of their hotel room, and have their goods delivered to them by checkout.

The ability to exceed Kempinski guests’ expectations in this way is powered by their new Avaya Fabric Connect network, a seamless, 99% reliable high-speed network that can easily connect the 300,000 guests the hotel welcomes every year.

Prasanna Rupasinghe, Director of Information Technology, Kempinski Hotel Mall of the Emirates, said: “Dubai is one of the top destinations for luxury tourism in the world, and we have an ongoing mission to continue to reinvent ourselves and exceed the expectations of our guests.” He continued:” With Avaya and its partner Alpha Data, we imagined how a futuristic guest experience should be, and embarked on transforming the DNA that enables us to offer mobile, interactive, secure experiences that our guests deserve.  The foundation of that transformation is our new Avaya Fabric Connect network, enabling us to imagine, innovate and transform quickly and efficiently, and its result is the advent of hotel services by smartphone for guests of the Kempinski Mall of the Emirates.”

Maan Al Sharkarshi, Global Growth Markets Network Leader at Avaya says: “We engaged with Kempinski Mall of the Emirates as partners, from an early stage, to define and conceptualize the road map to becoming the smartest, most connected hotel in the region. We believe, and so does Kempinski, that the hotels of the future are going to use technology hand in hand with their exceptional service to go above and beyond their customers’ expectations.”

Layth Ibbini, Director of Operations, Alpha Data ended saying: “We are a value-driven partner for Avaya that understands the importance of bringing innovation into the discussion on every project. We are delighted to have been able to bring value to Kempinski Mall of the Emirates and Dubai’s hotel industry and look forward to bringing smarter services to hotel industry in Dubai.”

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