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Al Noor Hospitals Group Extends Network With Avaya SDN Fx


Abu Dhabi, 2015: Al Noor Hospitals Group, the largest private healthcare company in Abu Dhabi, is extending its networking system with the deployment of Avaya SDN Fx technology at a purpose-built data center in its new hospital in Al Ain. The project is being delivered by Avaya partner, PACMDS.


Founded in 1985, Al Noor provides a complete continuum of healthcare services and has expanded to currently operate three hospitals and 17 medical centers and clinics across the United Arab Emirates and Oman. The company employs more than 4,000 staff and 5,400 patients entrust it with their healthcare needs every day.


When the new data center is completed, Al Noor Hospital will relocate its disaster recovery operations from a hosted facility in Jebel Ali, allowing the group to reduce operating costs and manage resources more effectively. The Avaya SDN Fx technology has reduced the time taken for Al Noor to achieve a return to operations in the event of an outage from a period of hours to just minutes.


Al Noor began deploying Avaya’s fabric technology in 2014, based on the Virtual Services Platform 9000 core switch platform. Avaya SDN Fxoffers a future-proof foundation for today’s megatrends—network virtualization, cloud, mobility, and video—while simplifying the network and reducing operational costs.


The company has been working with Avaya since 2008 and the entire group operates on Avaya’s IP telephony solutions. Equipped with the latest and most advanced medical equipment, Al Noor remains an innovator, always keen to introduce the latest diagnostic and treatment techniques. In 2009, Al Noor was presented with the acclaimed Sheikh Khalifa Excellence Award, Gold Category for its contribution to healthcare.


Wissam Isamil, IT Director, Al Noor Hospitals

“For Al Noor to grow and develop its business strategy it’s vital that we are able to maintain the quality of delivery of healthcare services and maintain our leadership in the UAE healthcare market. Network reliability is a non-negotiable issue for us as we look to provide mission-critical patient care and support our medical staff at all times. The Avaya SDN FX technology delivers the high availability and resiliency that we require from our network and will allow us to add applications and solutions in future, enabling business transformation.”


Mohammed Areff, Vice President, Middle East, Africa and Turkey, Avaya:

“Avaya is committed to helping our customers achieve their strategic business goals, and we have worked closely with Al Noor Hospitals to help them deliver world-class healthcare services and maintain their leadership in the regional healthcare market. Businesses today require greater network agility to help them achieve a competitive edge. By deploying Avaya SDN Fx, Al Noor has the versatility to quickly and easily deliver new services and applications for the benefit of its patients and its staff.”


About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, visit



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