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Avaya Boosts Support for China Market with New Legal Entity


Avaya Boosts Support for China Market with New Legal Entity

Beijing, China – Avaya, a global leader in business communications software, systems and services, today announced it has established a new legal entity to drive its operations in China. The move is intended to enhance localization in this strategic market to provide better support for Greater China customers and partners.


The new streamlined operation will make it easier for customers and partners to work with Avaya, strengthening its ability to locally develop solutions and services to meet local customer needs and cultural communications habits. With domestically manufactured products and the reduction of logistics barriers, the new streamed operation will help make it easier and quicker to bring Avaya solutions to the customers that need them. 


Avaya (Shanghai) Enterprises Management Co. Ltd, which began operations on October 1, 2015, will function as the hub for Avaya’s Greater China operation. The entity consolidates a number of functions including sales, marketing, services, order processing and manufacturing. 


The new operation builds on the strong success Avaya has achieved in 15 years of operation in the Greater China market, where Avaya is a recognized market leader in customer contact center and unified communications, and is making strong progress in the networking and video conferencing sectors.


Avaya has established nine offices in Greater China, including a global services center in Dalian and a global manufacturing and logistics center in Zhongshan that oversees production and logistics for a significant portion of Avaya products, including switches and telephones.


The Avaya R&D center in Beijing focuses on video conferencing technologies and also providing the development of solutions and applications for local customer needs, such as the VTM (Video Teller Machine) solution, which has been widely adopted in China by banks of all sizes.



“With this move, Avaya is becoming more ‘engaged’ with Greater China. This new legal entity is a milestone in Avaya’s localization efforts and a demonstration of our commitment to customers and partners in this strategic market.    It will also facilitate our future growth initiatives in China market, in which we will continue to invest. “

Nidal Abou-Ltaif, President for Europe, Middle East & Africa (MEA), and Asia-Pacific (APAC), Avaya Inc.


“In a sense, we are evolving from ‘Avaya China’ to ‘China Avaya’ with this new legal entity.  Our customers will not only find it easier to do business with Avaya, they can also expect more localized solutions from us which will integrate our vision as global leader of business and customer engagement solutions, as well as our keen understanding of local market needs.  “

Chen Wei, Managing Director, Greater China, Avaya Inc.


“We are very glad to see that Avaya is continuing to invest in China, and this the right move at a right time.  In this Internet+ era, customers expect solutions which are creative as well as flexible, and which can accommodate their ever-changing needs.  Technology companies must be local in order to meet these needs. We are encouraged by this move of Avaya. “

Jojo Dai, Board Secretary, Beijing Teamsun Technology Co. Ltd



Avaya, China, Shanghai, legal entity, engagement, localization


About Avaya:

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit



Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.


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